Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper
Customer experience has become a powerful differentiator for organizations of all sizes and types. In today’s ultra-competitive market, businesses must strive to deliver exemplary customer service across all touchpoints and via a proliferating array of channels. With customers becoming more demanding every day – and given the fact that dissatisfied customers often will take their business over to the competition – it has become imperative for every customer-facing business to optimize all customer contacts. Increasing customer expectations has made creating that great customer experience a daunting challenge.