Forward thinking IT service providers are evolving from efforts-based outsourcers to partners in creating actual business value for their customers. In support of that shift, they’re moving beyond conventional IT-centric measures of success to embrace a new customer engagement model that emphasizes IT’s role as an enabler of business change. This business-aligned IT framework maps business processes to the IT applications and infrastructure landscape, enabling customer and provider to focus not just on cost reduction or staff augmentation, but business process transformation.
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