Customer Intelligence is the New Black

CRM, call center, customer serviceA superior customer experience enabled by actionable insights is often the holy grail of business for the modern-day enterprise, irrespective of a B-to-B or a B-to-C model. This whitepaper by Frost and Sullivan unravels why Customer Intelligence is the new black, by addressing some key questions on the power of customer insights. The whitepaper contains Frost and Sullivan’s latest industry trends and contact center research.

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