Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO industry landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers …
Debbie Fisher, Business Writer, Outsourcing Center
A small cell solution, that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The key to any successful business is its talent. But what would you do if you couldn’t find the people you needed in the entire country, even though you were paying above market wages? And you can’t offshore the jobs because of government regulations. That’s where outsourcing talent management comes in. Consider the current situation in …
Mark Walker, Business Development Director, Ubertas
Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits you’ll reap when you outsource IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that …
Outsourcing Center, Patti Putnicki, Business Writer
It’s hard to find a business enabler that’s evolving as quickly as big data analytics. Big data trends are on the minds of business owners everywhere. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s IT, outsourcing has become an accepted business practice. Yet it’s surprising how much resistance there still is in the market. The Outsourcing Center asked recruitment technology service providers and RPO providers why they believe companies still refuse to outsource in …
Outsourcing Center, Karthik Nagendra, Business Writer
I’ve got a little story about cloud solutions. A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.” When she didn’t bat an eyelid, he added quickly, “for …
Outsourcing Center, Karthik Nagendra, Business Writer
The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard whenever, wherever. Enter outsourcing social media marketing. Working hours, what’s that? Banks—previously such strict observers of “working hours” all …
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