One way to manage the complexity and bring down the pain of Bring Your Own Device (BYOD) adoption is to outsource the complete process—the strategy, plan, implementation, onboarding users, support and maintenance. Along the way, outsourcing will improve the ability to build an innovative application ecosystem that is robust, improves employee satisfaction and delivers enhanced ROI on mobility investments.
Here are the top four reasons to outsource BYOD:
- Technological complexity: IT departments love standardization, and mobile technology thrives on evolution and change. No one can accurately predict what will be the dominant operating systems and form factors for mobile devices two years or even six months from now. It’s difficult for IT to align itself with the needs of mobility. Rather than get stressed, IT should look at outsourcing.
- Security: Managing security on mobile networks is complex and requires instant responses. For example, if a mobile device is lost or stolen, enterprise data could be compromised. Should an enterprise ensure it has legal permissions to remotely lock devices that are “missing” but essentially belong to the employee in order to secure enterprise data? Or should all data be encrypted? Or should access to the data be defined based on networks? These are sticky questions best left to external experts to examine and create a response.
- Device and app usage: As the number of employees bringing their devices grows, networks will need to be continuously monitored for device usage. A user may bring in two or more devices to work. Which one has the permissions to log into the corporate network? Device registration and monitoring of applications will become critical. These will need to be assessed for policy compliance with each cycle of device and app change.
- Support: When an app changes, how does IT ensure that every user has the new version installed? Today’s regulatory requirements mean that lapses in conformance can prove to be expensive. How will IT manage to support users who are mostly remote even for simple things like changing passwords or upgrading the apps on their devices?
One of the ways to efficiently manage a BYOD roll out is to assess and implement an innovative Mobile Device Management (MDM) application and system. Since the issues involved in selecting the right MDM application can be complex and need to address end-point security, data backup, data encryption, role-based app access, restricted network access, device compliance, device monitoring, auto-freezing device capabilities such as cameras and recorders in certain environments, data and network security, etc., it is best to be innovative and outsource the assessment and implementation. Given the uncertainty involved in mobile usage and application growth as well as compliance requirements, outsourcing can be a comprehensive solution.