Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, has announced its partnership with Mphasis (MBFL.NS), a leading IT services provider. Using Artificial Solutions’ award-winning NLI technology, Mphasis aims to revolutionize the digital customer experience in the banking and insurance industry through increased interaction, intelligence and humanization.
The banking and insurance sector is undergoing a transformation as it moves toward a more digital led, mobile first, omnichannel experience and still deliver a seamless, highly personalized service. Mphasis will integrate Artificial Solutions’ digital employees, natural language analytics and other components from the Teneo platform into its Customer Experience Management (CEM) solutions to enable its clients to deliver the ultimate customer experience.
Teneo from Artificial Solutions is an ultra-rapid NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills. Working with Artificial Solutions will provide Mphasis with the NLI technology required to deliver the intelligent, personalized user experiences their clients want today, and the natural language capabilities to grow the Artificial Intelligence (AI) enabled experiences that will be demanded in the future.
“The best way to meet customer needs is to listen to them on a constant and continuous basis. An intelligent online assistant, which is always up to date with the latest knowledge and capabilities, demonstrates deep knowledge of the customer and is tightly integrated with the digital experiences to guide and assist customers to succeed, is the need of the hour. Mphasis combines AI and digital experience to deliver intelligent experiences. Artificial Solutions is a key technology to ‘digitize the human and humanize the digital,’ transforming the way organizations deliver customer experience and automate operations. Artificial Solutions has earned a great name for itself through its many successful implementations and is our ideal partner to service customers,” said Graham Clark, VP & Global Head, Customer Experience Management.
“Our technology will support Mphasis with the natural language capabilities required for its Customer Experience Management solutions. The Teneo platform will transform how customers communicate with organizations in the banking and insurance sector. Mphasis is known for its expertise in closing the gap between IT capacity and the demand for business innovation and we’re delighted to be chosen to partner with them,” said Lawrence Flynn, CEO at Artificial Solutions.
Mphasis CEM solution offers an integrated enterprise wide approach to manage customer experience by leveraging continuous analysis of customers’ behaviors, processes and the technology to support it. It focuses on identifying, anticipating and satisfying customers’ needs across all touch points, leading to greater profitability and increased retention.