IT services company Datacom has secured a contract valued at $242 million to supply ICT infrastructure and support services to the Federal Department of Health. It was selected by the department after a competitive tender process.
Jonathan Ladd, CEO of the Datacom Group, said the agreement is a departure from traditional IT Services Outsourcing with a structure to provide an outcomes-based fully managed service, with consumption-based pricing, and a strong focus on service delivery.
Ladd said this approach empowers Datacom to determine the best way to deliver the services, offering autonomy but also responsibility for the achievement of the outcomes.
“We’re delighted to have been awarded this work after going through a fiercely competitive process and an extensive follow up to ensure a support model that met the needs of the Department of Health,” Ladd said.
“This new partnership model, with Datacom delivering agreed outcomes, as-a-service, demonstrates leadership and a service delivery evolution by the Department of Health.
“Securing the Department of Health appointment recognizes our significant track record, of public sector delivery, advanced technical capabilities and our long term commitment to the federal government market.”
According to Ladd, Datacom has a considerable portfolio of federal government work with new contracts with Australian Customs, Border Protection Service and CrimTrac, further complementing established engagements with the Department of the Environment, ATO, ACCC, NHMRC and Airservices Australia.