Business process solutions company EXL has announced its inclusion in the ‘Winner’s Circle’ among the top population health and care management business service providers in a recently released HfS Blueprint report authored by Barbra Sheridan McGann.
The report analyzes how service providers are partnering with health payers, providers and new emerging entities to help organizations identify patient and consumer needs, engage them proactively, support them through acute or chronic disease, and do so with financial acuity.
HfS analyst Barbra Sheridan McGann said the reformed healthcare environment puts service providers in a unique position to enable successful change through consulting and outsourcing due to their “access to data, processes and tools, as well as subject matter expertise in the form of clinicians from healthcare, and often, experts from other industries with similar challenges, like financial services and retail.”
“EXL understands the importance of knowing the customer, not just the patient, and that concept is key to our strategic approach,” said Dr. Jerry Osband, Chief Medical Officer at EXL. “Our comprehensive technology platform, strong analytics solutions and global clinical operations capabilities are all centered on enabling our clients to drive total population health management.”
Eight service providers participated in the market research and fall into two categories – Winner’s Circle and High Performers. Clarity of vision for population health and care management, and experience collaborating with clients to date, were determining factors in the Winner’s Circle selections.
“We’re honored to be placed in HfS Blueprint Report’s Winner’s Circle,” said Rembert de Villa, Executive Vice President and Business Head of EXL Healthcare. “Our goal is to provide innovative solutions that reduce and manage costs for the payer and provider communities, and ultimately improve outcomes for consumers. We are committed to thoroughly understanding and responding to the current needs of our clients as well as helping them identify strategies to adapt to future market and operational trends.”
EXL provides its care management platform and business process services to over 50 million members across 19 payer and more than 50 provider clients.