Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Whiteside, the founder and CEO of netASPx Inc., an application service provider (ASP) based in Herndon, Virginia, says software vendors have to select one of three paths to incorporate the ASP method into their business model.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Exult, a human resources (HR) outsourcing vendor, faced a dilemma that is becoming increasingly common in the business process outsourcing (BPO) world. Exult’s global 550 customers are outsourcing their HR operations to the Irvine, California pure play provider. Currently, Exult has HR 18 processes in its Web-based e HR offering. One of those offerings is international assignment services. Exult offers this expatriation service but lacked the technology for it.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The MG sport car is its history. The MG Salute car is its future. The M.G. Rover Group decided to outsource so it could introduce its new models faster.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
PinkElephant is a Dutch ASP headquartered at Zoetermeer. The ASP is a PinkRoccade nv company, one of the most successful traditional IT outsourcing vendors in Holland. And that’s exactly how the ASP market is developing in Europe. The quick starting, independent American startup is the slow moving elephant in Europe, according to Leon Fock, business unit director. PinkRoccade nv was formed in 1950 as the Mechanical Administration, which was part of the central government of the Netherlands. Every 20 years the IT outsourcing vendor has reinvented itself. In the 1970s the department morphed into the Government Computer Center. In 1990 the department became a public limited liability company as part of a privatization move.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Corporate layoffs command the headlines. Inflation numbers are jumping up and the NASDAQ index is diving down. Yet some industries still can’t find enough people to meet their growing orders. Are we heading toward the locust years or new boom? While economists are debating the answer, businesses have to decide what to do. Should they hire more people to be ready for a surge? Or should they lay off staff to stay lean and mean in preparation for the hard times ahead? Decisions today can affect the bottom line tomorrow. But one thing is clear in the cloudy horizon: Outsourcing is one of the best tools to deal with change in uncertain times, says Michel Janssen, chief operating officer of Outsourcing Center in Dallas, Texas.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
pin outs often have a difficult time transforming themselves from an in-house division to a BPO provider. Understanding the location of dangerous shoals helps prevent ship wrecks and increases the odds of survival.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enabled applications have made the BPO offering irresistible. Outsourcing typical BPO functions like finance and accounting or human resources continues to gain popularity because outsourcing helps companies reduce their risk. The outsourcing vendor is an expert in the field, so it can do a better job than the in-house folks who aren’t as up-to-date on the latest.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Service level agreements (SLA) are crucial to ASP buyers. SLAs create structure for the relationship and help both parties measure performance. But how do you write an SLA? How do you monitor them? Who is responsible for managing the SLAs?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The I Love You virus did very unloving things to the computers of email readers who couldn’t resist opening the infected note. The malicious message did billions of dollars of damage. And an avalanche of email messages brought down Yahoo in a DDOS (distributed denial of service) attack. These high profile events made companies realize the Internet is full of lurkers and some of them are evil people.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With the threat of Y2K glitches, many companies delayed outsourcing commitments during the final half of 1999. But companies returned to outsourcing in 2000. Megadeals lit up the landscape, says Bob Pryor, vice president of Cap Gemini Ernst & Young (CGEY) and head of its Global Operate – Americas outsourcing business in the U.S…
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