Author Archive: Gary N. Bowen, Business Writer

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Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.

Shelter Provider Delivers Same Value to U.S. Service Sector as it Does for Manufacturers | Article

Shelter Provider Delivers Same Value to U.S. Service Sector as it Does for Manufacturers | Article

ProDivNet wanted to set up shop in Mexico but quickly discovered it didn’t have the management infrastructure to set up Mexican operations. The small business outsourced the project to a shelter provider that knew how to establish a presence, manage staff, and maintain a service-based operation south of the border.

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

David Litman, the founder of hotels.com, was itching to get back in the game after selling his company. He changed the business model the second time around, relying on people as well as the Web to book travel deals. Outsourcing to Working Solutions made it possible–and successful.

Logistics Outsourcer Helps Consumer Electronics Retailer Deliver the Goods | Article

Logistics Outsourcer Helps Consumer Electronics Retailer Deliver the Goods | Article

GoldLantern designs Bluetooth and iPod/MP3 devices, which it sells through distribution agreements with Fry’s Electronics, Costco, Wall-Mart, and Micro Center. Thanks to outsourcing the distribution and logistics to Suddath Logistics/Centra Worldwide, the company operates with less than 15 employees.

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success.

Yahoo! Invigorates Its Brand and Reach by Outsourcing to a Brazilian Supplier | Article

Yahoo! Invigorates Its Brand and Reach by Outsourcing to a Brazilian Supplier | Article

In order to remain competitive, search engine provider Yahoo! needed to expand its presence in Latin American markets, searching for a development partner to create hotsites in days, sometimes hours. A Brazilian supplier not only filled the bill but also provides innovation.

RPO Provider helps Delta Airlines Navigate Stormy Skies to a Safe Landing | Article

RPO Provider helps Delta Airlines Navigate Stormy Skies to a Safe Landing | Article

Even though Delta outsourced its HR, it kept recruiting in house. But when it merged with Northwest, it turned to PeopleScout, an RPO, to recruit hard-to-find talent like flight attendants with foreign languages skills and good customer service people.

Provider Streamlines Functions for SMB Insurers | Article

Provider Streamlines Functions for SMB Insurers | Article

Owners of two small insurance companies knew the key to growth was finding cheaper ways to do business. The answer was outsourcing. But in 2005 there were few domestic providers serving the SMB sector since most providers focused on the big ticket buyers. They insured their growth by working with a Chinese supplier.

Outsourcer Delivers Premium Marketing Data That Keeps Client Out of the ‘Do Not Call’ Dog House and Lowers Costs | Article

Outsourcer Delivers Premium Marketing Data That Keeps Client Out of the ‘Do Not Call’ Dog House and Lowers Costs | Article

ARO, an outsourcer of marketing back-office services, has to have the most compliant caller information. But it didn’t have the time or money to subscribe to all the available lists or interact with the do-not-call watchdogs, who can assess thousands of dollars in fines. So the outsourcer turned to another outsourcer. The result: better data and the ability to run leaner and meaner.

RPO Helps ExxonMobil Eliminate Supply Chain Headaches | Article

RPO Helps ExxonMobil Eliminate Supply Chain Headaches | Article

Each day the oil giant has 300 tanker trucks distributing up to 15,000 gallons of gasoline to filling stations across the United States. But a glaring shortage of qualified drivers, both long-haul employees and short-haul contractors, was so acute that it became a critical HR challenge. Too many tankers sat idle because of this driver shortage ? until ExxonMobile went the RPO route.

Maquiladora Shelter Services Provider Keeps Manufacturer’s Supply Chain Nimble, Affordable | Article

Maquiladora Shelter Services Provider Keeps Manufacturer’s Supply Chain Nimble, Affordable | Article

Powerbrace Rail Products was in expansion mode and decided offshoring was the answer. The manufacturer looked at Asian opportunities but chose a Maquiladora solution in Mexico. The company needed a service provider that knew the ins and outs of Maquiladora. Take an inside look at a successful nearshore relationship.

Outsourcer Puts Spice in Australian Food Company’s Hosted Payroll | Article

Outsourcer Puts Spice in Australian Food Company’s Hosted Payroll | Article

When a legacy payroll system and its supplier became a burden to an Australian food company, it had to decide what to do: bring the process back in house or find an outsourcing partner. The company selected Aussiepay’s hosted ASP model. The result: the company cut its weekly payroll time in half and reduced administration tasks with self-service, in addition to being able to interface directly with government tax offices.

Buyer’s Influence on Provider Spurs Both to Greater HRO Success | Article

Buyer’s Influence on Provider Spurs Both to Greater HRO Success | Article

Sometimes an outsourcing engagement seems like a good idea in the beginning. But later things don’t seem to work as they should. The partners can only find success by reminding themselves why they’re doing business together. That’s when Pinnacle Hotel Management’s suggestions changed Gevity.

Virtual Data Provider Securely Manages Law Firm’s IT System | Article

Virtual Data Provider Securely Manages Law Firm’s IT System | Article

Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider | Article

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider | Article

A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months.