Knowing who your customers are and what they want is crucial in today’s competitive packaged goods industry. Outsourcing their IT to companies that can mine this data gives them an edge. Read why.
You almost need a spreadsheet to select the most appropriate telephone calling plan. AT&T worked with Accenture to develop a program to match customers to the right plan, ringing up profits both parties will share.
Are you considering how to revamp your supply chain to EDI? Outsourcing this function brings some surprising benefits — value far beyond the IT infrastructure.
A young industry — long accustomed to evolving — will continue to experience Darwinism. One new wrinkle: buyers are now asking their software vendors to host their own products.
A European cosmetics company outsourced its U.S. distribution when it entered the American market. But it took a couple of makeovers to get it right.
In 2001, a year that many dotcoms and other technology-related companies suffered hard times, Portera enjoyed 125 percent revenue growth with 121 new deals. Read how this ASP, which provides professional services automation, is not only surviving, but thriving.
Total Support grew from a back-office supplier to an outsourced Kinko’s by offering almost every major BPO process.
Sunrise Assisted Living planned to open 200 new facilities a year. Outsourcing was the only way to handle its back-office activities with such rapid growth.
2001 was the year buyers saw the light and realized they need powerful customer tracking tools.That’s good news for CRM suppliers.
Consumers abandon their online shopping carts with maddening frequency. Coremetrics can tell you why.
National Dry Cleaning acquired 13 companies using 12 accounting systems. Outsourcing the back-office reduced that number to one.
When downsizing earlier this year closed The In7 Company’s back office — including the termination of six staffers who handled the books, company executives at the apparel importer feared its finances would fall into disarray.
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