Author Archive: Outsourcing Center, Karthik Nagendra, Business Writer

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Breaking the Ten Outsourcing Myths | Article

Breaking the Ten Outsourcing Myths | Article

We can’t run away from the fact that outsourcing is a huge and still-growing industry by itself. Just like banking is broken down into various specializations (savings, wealth management, investment banking and a lot of other things), so too can outsourcing be seen as one large jigsaw puzzle with many bits joining up to make […]

Top 5 Predictions for Innovation in Cloud | Article

Top 5 Predictions for Innovation in Cloud | Article

Experts have said it for long time, but users were skeptical. Perhaps users were not even listening. Cloud is secure. Experts even said that most organizations do not have the skills or budgets to create the kind of security that giant cloud providers do. It is 2013, and everyone has figured out that security isn’t […]

The New War for Talent—Demand for Cloud, Data Scientists Outstrips Supply | Article

The New War for Talent—Demand for Cloud, Data Scientists Outstrips Supply | Article

Cloud computing has become a paradigm-shifting technology. It frees up acres of real estate otherwise needed to house data centers and it distributes the cost of expensive software so companies only pay for what they use. Cloud’s popularity has created a HR crisis: a shortage of engineers skilled to work in this brave new world. […]

BPaaS: A Boon for Delivering Efficient Public Services | Article

BPaaS: A Boon for Delivering Efficient Public Services | Article

For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, […]

Governance (Finally) Grows Up | Article

Governance (Finally) Grows Up | Article

Outsourcing processes are well-established and well-embedded in today’s organizations. That’s because the history of outsourcing is fairly rich — some global airlines like British Airways were outsourcing their business processes to companies in New Delhi in the 1980s. Yet, there isn’t a CIO around who won’t have a disaster story to narrate on their outsourcing […]

Why CIOs Will Outsource More in 2013 | Article

Why CIOs Will Outsource More in 2013 | Article

New forces are shaping the outsourcing industry. More efficient and cost-effective delivery models are being forced into existence. The industry is becoming more reliable and more predictable. The outcome is extremely positive from an outsourcing industry point of view: these are signs of systemic maturity. The impact of this is being directly felt in the […]

The “As-a-Service” Cloud War | Article

The “As-a-Service” Cloud War | Article

Smart phones, tablets and other consumer devices are radically changing the technology world. They untether users who were once tied to their personal computers. Now these users demand access to their apps and data from anywhere over a variety of devices. This is possible using cloud computing. That’s why the cloud opportunity keeps growing each […]

Trying to Kill “Offshore” is Bound to Fail | Article

Trying to Kill “Offshore” is Bound to Fail | Article

Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really […]

Healthier Public Health Systems with BPaaS | Article

Healthier Public Health Systems with BPaaS | Article

The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare.  How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that […]

Five Steps to Customizing Service Level Agreements | Article

Five Steps to Customizing Service Level Agreements | Article

Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the service to be delivered against a timetable with a handful of pre-determined performance parameters. Rather, they are documents that include cleverly negotiated customization, additional provisions, provider and buyer obligations, reporting methodologies, penalties and rewards. A well-crafted and customized SLA document […]

What Causes Outsourcing Failures?

What Causes Outsourcing Failures?

One of the questions that continue to hound buyers and providers of outsourcing is how to mitigate the risk of failure. This is despite a longer history of outsourcing than you would suspect—outsourcing can be traced back to the Industrial Revolution. For 150 years, until 1900, industry in Europe outsourced its requirements. Functions like accounting […]

Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend | Article

Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend | Article

We’ve seen how data can deliver insights in the hands of people like Hans Rosling who has been listed amongst the 100 most influential people in the world in 2012 by Time magazine. Rosling has shown the history of 200 countries over 200 years using 120,000 data points. He presents data with the urgency of […]

Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article

Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article

What’s new in the data center? Last year, the buzz was around “fabric data centers” as organizations began to worry about costs. Did it make sense to have dedicated and expensive network, computing and storage resources around applications even if the IT infrastructure was outsourced? Could IT infrastructure costs be brought down? CIOs were under […]

What is Outsourcing? It’s Our Past, Present and Future | Article

What is Outsourcing? It’s Our Past, Present and Future | Article

Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospital may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may outsource […]

Seven Success Factors for Outsourcing | White Paper

Seven Success Factors for Outsourcing | White Paper

Completely new challenges in 2012 are surfacing. CIOs are being forced to consider Big Data, Analytics, Cloud, Virtualization, and Social and Mobile technologies to deliver business value. Customers are changing. Gen X is being replaced by an information hungry, mobile Gen Y. With rapid change, demand for flexibility and the urgency of real-time needs, organizations […]

Outsourcing Enterprise’s BYOD Adoption to Improve Chances of Success

Outsourcing Enterprise’s BYOD Adoption to Improve Chances of Success

Are you at work? Check the mobile phone you are using. If you are in the Europe, Middle East and Africa (EMEA) region, chances are your company has allowed you to bring your own smart phone to work. The results of a recent survey of the region released by Aruba Networks (NASDAQ: ARUN) suggests that […]