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Author Archive for Kathleen Goolsby, Senior Writer
During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank’s real estate services throughout its financial services market (the northeast and mid-Atlantic states in the US), the growth from 130 properties to more than 600 properties required a high level of flexibility and expertise.
Things were going well for Entergy and its IT provider, SAIC; but they wanted their relationship to grow and produce more value. So they jointly funded an 18-month relationship health check-up. It was an eye-opener, and they subsequently renegotiated their deal to make it even better.
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
The University of Florida was managing a retail operation as one of its many businesses. \x0d\x0aThey partnered with an outsourcing provider, Follett Higher Education Group, who not only has taken them to the next level of services but also provided the capital investment to construct several new campus retail facilities. Together, they brainstormed on several unique collaborative ways to create high-value outcomes through outsourcing.
AAA and EDS collaborated on how AAA could increase market share and customer satisfaction, at the same time, allowing EDS to enter a new market. They have leveraged each other’s domain expertise and now go to market with a single, seamless solution for some of AAA’s customers.
CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
Because it has the longest history as a leading location for offshore outsourcing relationships, India can be presumed to be the most fertile field of knowledge for how to do it successfully. So I jumped to the conclusion that Outsourcing to India — authored by an independent consultant who has been involved in managing outsourced relationships in the UK, Singapore and India — would reveal some valuable information for companies struggling with how to structure their offshore outsourcing relationships for successful outcomes.
INSURANCE UPDATE:
\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package…plus, best practices in shared services for anchor clients.
April 1, 2004 |
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Worldwide trends in mitigation of market and operational risks in financial services institutions.
April 1, 2004 |
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How to handle insurance claims investigation with expertise and cost-effectiveness.
April 1, 2004 |
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Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.
April 1, 2004 |
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In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
April 1, 2004 |
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Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
March 1, 2004 |
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How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of latitude for multi-directional objectives, but it also creates new risks at various stages of the [...]
March 1, 2004 |
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