Author Archive for Mel Van Howe, Principal, The Copperwood Group

Service Level Agreements: A Better Mousetrap | Article

Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier corrects problems in a timely manner rather than generating credits that are inconsequential to both parties.