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Author Archive for Michel Janssen, Managing Director, Everest Research Institute

Full Service HR BPO Has Crossed the Chasm | Article

Full Service HR BPO Has Crossed the Chasm | Article

Full Service HR BPO is becoming a real business trend. Everest’s Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.

February 1, 2003 | 0 comments | Read More
A New Way to Look at BPO | Article

A New Way to Look at BPO | Article

This spring I had lunch with one of our clients, a national retail chain. The chief financial officer, the chief information officer and the executive vice president for human resources (HR) gave me a list of 20 business processes they wanted to shed that weren’t part of their core competency. Read about how they did it.

September 1, 2001 | 0 comments | Read More