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Author Archive for Phil Fersht, VP Research

Yes You Can Predict the Future of BPO | Article

Yes You Can Predict the Future of BPO | Article

Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies.

History Revisited: The Next FAO Growth Spurt Is Coming | Article

History Revisited: The Next FAO Growth Spurt Is Coming | Article

FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.