Author Archive: Outsourcing Center, Staff Writer

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What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

Orchestrating Your Transition with Experienced Players

Orchestrating Your Transition with Experienced Players

Given the maturation of the outsourcing industry, it’s likely that several of your transition team members have already gone through at least one transition. And that they’ve done so – albeit on different teams, even at different companies – can be highly advantageous to your initiative. They fully understand the complex and grueling nature of […]

Global Collaboration – It’s a Small World

Global Collaboration – It’s a Small World

Some topics stand the test of time … this is one of them. We start the year with resolutions in mind, setting goals and focusing on our teams. With half of 2015 behind us, it’s time to check out your progress. On track to meet those goals? Keeping teams in the loop and collaborating to […]

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

The customer experience has changed, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that […]

Leading Reasons to Outsource Your IT Services

Leading Reasons to Outsource Your IT Services

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keep s you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — […]

Lifting the Winner’s Curse

Lifting the Winner’s Curse

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

  BENGALURU: With an eye on regaining double-digit growth rates, former IT sector stars Infosys and Wipro are scrambling to fight and protect top outsourcing contracts worth more than $2 billion ( Rs 12,000 crore) that will expire this financial year, executives familiar with the discussions said. At Infosys, chief executive Vishal Sikka has personally taken […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

Damm Group Equips Field Sales Team with New Levels of Data and Insight through Mobile Solution Developed with Accenture

BARCELONA–(BUSINESS WIRE)–Damm Group, the Spanish beverage company, has implemented a mobile application which allows its salesforce to make data-driven decisions when negotiating commercial agreements, and to more effectively target promotional activity. Developed by Accenture (NYSE:ACN), the new application integrates an SAP® CRM solution with Microsoft Windows® 8 tablets to provide sales representatives and distributors with […]

Infosys to Support Strategic IT Transformation at TNT

BANGALORE, March 2, 2015 /PRNewswire/ – Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced it has signed a five-year agreement with the leading global express delivery company TNT, to help TNT simplify and transform its technology applications. As part of its turnaround and transformation strategy called ‘Outlook’, TNT is overhauling its […]

Zensar Technologies Announces Significant New Deals in Infrastructure Management

Zensar enhances its portfolio to create a rich and comprehensive set of services to meet the infrastructure needs of its clients January 29, 2015, Westborough, MA Zensar Technologies, a leading software services and infrastructure provider, announced significant multimillion dollar deals in its Infrastructure Management (IM) Business in the U.S. in the last month, and plans […]

Accenture Helps Visa Build Connected Car Commerce Proof-of-Concept

BARCELONA–(BUSINESS WIRE)–Accenture (NYSE:ACN) is working with Visa Inc. to explore the future of Internet of Things-based commerce by developing a connected car proof-of-concept. Ademo simulating this use case will be showcased by Visa at Mobile World Congress, March 2-5 in Barcelona, Spain (Exhibit Booth D40, Hall 6), which shows the scenario of customers ordering food […]

TCS Launches Business Process Innovation, Simulation & Visualization as a Service (VaaS)

NEW YORK and MUMBAI, India, March 2, 2015 /PRNewswire/ — Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading IT services, consulting and business solutions organization, today announced the launch of Business Process Innovation and Simulation & Visualization as a Service (VaaS) in a strategic partnership with iRise, the global leader in enterprise visualization and simulation software. TCS’ new offerings […]

Infosys realigns R&D division

BENGALURU: Infosys is realigning its R&D arm, Infosys Labs, to bring sharper focus to service lines and support differentiated platforms and solutions. In the new structure, Infosys Labs will be decentralized to create solutions for its clients cutting across various service lines. The differentiated platforms group within Labs will report to the platforms group head […]

Ex-iGate CEO Murthy starts e-pharmacy

BENGALURU: Former Igate CEO Phaneesh Murthy is taking a stab at entrepreneurship after a long and eventful innings in the IT sector. Murthy has started a new company, PM Health and Life Care, to float an online pharmacy venture that would deliver drugs within committed delivery timelines. The online pharmacy marketplace, which will debut in September across […]

Infosys to Set up Model ‘Smart City’ to Demonstrate Advances in Urban Development

NEWS RELEASE New Delhi – January 14, 2015: Infosys, a leader in consulting, technology, outsourcing and next-generation services, today announced its commitment to invest and develop its Mysore campus as a ‘Smart City’. The company will also provide its expertise in the areas of smart infrastructure planning and sustainable building technology to the Ministry of […]