There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.
The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.
Download the online version of the free webinar presented by TCS on June 8, 2010. Download the past webinar by clicking here
Download the handout from the webinar by TCS and PWC presented on June 8, 2010. Download the past webinar by clicking here.
A hospital’s non-clinical activities make up 70-90% of its total processes. Optimizing these processes through adoption of alternative business models can significantly decrease costs and increase a hospital’s efficiencies across departments and functions. Lean and Six Sigma methodologies, which have been highly successful in manufacturing, are now starting to be implemented in the healthcare industry. [...]
More and more companies are adopting new pure-play business intelligence (BI) applications (such as Qlikview, Spotfire, Tableau) that work with ERP platforms rather than opting for bundled solutions of technology giants (IBM, Oracle, SAP) honed from their acquisitions of BI vendors. The emergence of agile, innovative new vendors, together with tough economic conditions has led [...]
How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.
A digital media professor, a business school professor, and a marketing professor share their thoughts and suggestions on how businesses can use social media successfully. Read their tips.
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.
Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.
Parature, a SaaS provider in the customer relationship management space, has collaborated with Facebook to develop a new application specifically for the site. It allows users to engage with customers directly on the Facebook page and creates the ability to provide direct support from the Facebook wall. Here’s how it works.
Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a unified look at its payroll.
An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.
Download the handout from the webinar by Softex presented on May 18, 2010.
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