Author Archive: Outsourcing Center, Staff Writer

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An Assessment on the Future of Captive Shared Services Centers | White Paper

An Assessment on the Future of Captive Shared Services Centers | White Paper

While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company’s vision. Click here to download this white paper

The fortune at the bottom of the Fortune… | White Paper

The fortune at the bottom of the Fortune… | White Paper

Today the Fortune 500 FAO market is facing lots of drama. That’s why most strategy analysts believe the real fortune and eventual future of FAO lies with working mid-market companies. This Compass paper explains how to operate in the mid-market FAO space: service providers must have the mentality of a commando, but the gumption to […]

Taking a New Approach to Business Challenges Using Managed Services IT | White Paper

Taking a New Approach to Business Challenges Using Managed Services IT | White Paper

Each market has its unique challenges, Healthcare is no different. The ever changing state of the art healing protocols, the diverse tools to diagnosis and render treatment, to the many providers who meet the daily test to win against diseases’…How one provider determined and conquered their challenge to meet with success.

Suppliers Corner: Augmentum Helps Players Take Advantages of Opportunities in Healthcare IT 2.0 | White Paper

Suppliers Corner: Augmentum Helps Players Take Advantages of Opportunities in Healthcare IT 2.0 | White Paper

Alan Mills, chief solution architect for Augmentum, believes the U.S. healthcare system is spending money on the wrong things. Instead, it should be more focused on patient information and improved care. He discusses four major trends in healthcare IT and how Augmentum can help software companies, insurance companies, hospitals, and physicians implement them.

Upgrading Your ERP System is Not Just a Technology Decision | White Paper

Upgrading Your ERP System is Not Just a Technology Decision | White Paper

How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best practices surrounding these issues. Click here to download this white paper

Supplier Corner: Helping Companies Buy Better | White Paper

Supplier Corner: Helping Companies Buy Better | White Paper

Guy Strafford, client services director of buyingTeam, a UK-based procurement outsourcing service provider, says “most people don’t negotiate or buy particularly well.” But that’s why buyingTeam exists. Its specialists keep abreast of constantly changing markets. And the provider co-locates its experts with its clients. Click here to download this white paper

How to Make Indirect Procurement Outsourcing Work Effectively | White Paper

How to Make Indirect Procurement Outsourcing Work Effectively | White Paper

An exclusive report from Business Week Research Services. Click here to download this white paper

Billing Strategies for Innovative Business Models: How Boring Old Billing Could Be the Competitive Advantage You Never Knew You Had | White Paper

Billing Strategies for Innovative Business Models: How Boring Old Billing Could Be the Competitive Advantage You Never Knew You Had | White Paper

Billing processes are one of the most underrated competitive assets in business. This paper examines the complex billing requirements of businesses such as e-commerce, information providers, content aggregators, business process outsourcers and more. Self-assessment questions help determine if your billing systems are ready to take on the competition.

Developing Your Software Testing Strategy | White Paper

Developing Your Software Testing Strategy | White Paper

This paper discusses challenges, best practices and recommendations in moving the software testing process to an outsourced offshore model. The information includes what to test, how much to test, when to stop testing, test metrics, and tools. Click here to download this white paper

Developing a Vision for Windows Vista Roll-Out | White Paper

Developing a Vision for Windows Vista Roll-Out | White Paper

Despite the advanced capabilities of the Vista operating system, many companies have concerns and have delayed their Vista roll-out. This paper addresses issues such as when and how to start the migration, reduce downtime, mitigate risks, and contain costs. Click here to download this white paper

Recipes for Bundled Finance and Accounting Outsourcing | White Paper

Recipes for Bundled Finance and Accounting Outsourcing | White Paper

Organizations in pursuit of high performance develop relationships with third-party providers to create multiprocess outsourcing synergies, often using the finance and accounting function as the hub of the deal. Click here to download this white paper

Service Oriented Architecture for Offering Outsourcing Solutions | White Paper

Service Oriented Architecture for Offering Outsourcing Solutions | White Paper

This paper discusses various technologies and solutions that help customers create business value and lower their total cost of operations.

HRO Innovation: Building Blocks to Derive Full Value | White Paper

HRO Innovation: Building Blocks to Derive Full Value | White Paper

Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology. BusinessWeek Research Services’ exclusive 2008 report.

Total Cost of Ownership: Analysis of a Global Service Desk | White Paper

Total Cost of Ownership: Analysis of a Global Service Desk | White Paper

Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrate the process and results of evaluating your total cost of ownership and determining the optimal service […]

Undertaking Data-Protection Initiatives in Enterprise Systems | White Paper

Undertaking Data-Protection Initiatives in Enterprise Systems | White Paper

Preventing data-protection breaches is not only a mission-critical process but also becoming a competitive differentiator and source of value. This paper discusses the challenges and best practices in undertaking data-protection initiatives as well as recommended solution features. Click here to download this white paper

Impact of Web 2.0 on Outsourcing | White Paper

Impact of Web 2.0 on Outsourcing | White Paper

Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about significant changes to the outsourcing model. This paper discusses how to realize anticipated value in moving to a Web […]