Strategies to Reduce Global Network Costs in a Rapidly Changing Environment The cost of an organization’s telecommunications network services (voice, data and wireless), typically accounts for three to six percent of overhead and can average more than two percent of total revenue. In addition, telecom network services spend is increasing. Industry forecasts predict that enterprise [...]
Application Portfolio Management (APM) has been a hot topic among IT Executives over the last year as they take tangible steps to better manage, transform and align the applications they support with the needs of their business partners. Join us for this exclusive executive panel webcast to gain unique insight into how to unlock the [...]
We’ve all experienced it. The home that was once just perfect suddenly becomes uncomfortable. It’s too cramped for our expanding family; it’s too big for our emptying nest – one way or another, it just doesn’t “fit” with the way we’re living our lives now. We don’t want to change everything, so we opt for [...]
Although the concept of application optimization is not new, the way companies approach optimization is shifting. In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor. Today, successful companies are taking a more holistic approach — working with a service provider who can deliver [...]
Insurance providers, laboring under legacy systems built up over decades, are in desperate need of systems transformation to compete for new customers and business in a rapidly evolving industry. But building a traditional business case for IT systems modernization, based upon the justification that consolidating aging and redundant legacy systems will reduce maintenance, support, upgrade [...]
This chart reflects the continued downward trend and compression in TDM voice for the period 1Q07-4Q11. Business wire-line providers continue to establish new price points forcing full-service providers to respond in order to protect share. Carriers are routinely contracting below .01/minute for this commodity service. Click here to download this white paper
This chart reflects the broad range of pricing offered/contracted for the MPLS 1.5 port at various contract commitment levels. Pricing continues to decline in each 6 month time block for both the average price (represented by the linear regression line) and the price point across all commitment levels. Leveraged clients are typically able to contract [...]
This chart reflects the continued downward trend and compression in pricing for the period 1Q05 – 4Q11 despite the industry consolidation that has occurred during this same period. Both the average price and the low price (or price point) continue to decline. Leveraged clients are typically able to contract at the price point irrespective of [...]
WEBINAR ON DEMAND: Social Media: A Goldmine of Untapped Business Potential Social media is a gold-mine of insights about your customer’s expressed and unexpressed needs and preferences as well as their dislikes and dissatisfactions. Watch this educational webinar to learn how to leverage Social Media & Text Analytics to enhance revenues and market share through: [...]
IT leaders should have the information they need to make informed business decisions on how to run their department and buy the products and services they need. Benchmarking is one of the best means to deliver such information, but has traditionally been an expensive, time consuming and painful endeavor. Not anymore. ProBenchmark is able to [...]
Customer experience has become a powerful differentiator for organizations of all sizes and types. In today’s ultra-competitive market, businesses must strive to deliver exemplary customer service across all touchpoints and via a proliferating array of channels. With customers becoming more demanding every day – and given the fact that dissatisfied customers often will take their business over to [...]
Welcome to this edition of BPO Thought Spot — providing you with meaningful thought leadership on the latest trends, innovations and practices in the outsourcing space. The world of outsourcing is evolving to meet the changing needs of today’s business. What began as a method of achieving labor arbitrage is transforming into a dynamic way for [...]
What is the next great strategic sourcing practice for sustaining cost reductions and driving an efficient, competitive business in an environment that is constantly and dramatically changing? The answer is in how companies are addressing vendor relationship management and creating incentives that better leverage the capabilities of their current providers. Most mature outsourced companies have created [...]
The best outsourcing agreement for your organization is not necessarily the one with the lowest price. Your primary goal when negotiating and structuring an outsourcing contract is to develop an agreement that achieves your business objectives, not just on day one but throughout the entire term. To do this well, you must understand the overall [...]
A look inside a BancTec Center of Excellence shows how remittance processing can be automated and optimized into a single, streamlined process that both ensures quality and reduces risks for customers. BancTec calls it Intelligent Business Process Outsourcing or iBPO.
Cloud sourcing is a dynamic aspect of the IT industry that is revolutionizing the IT services market. Alsbridge’s expert cloud sourcing advisors predict 2012 will be the year of both opportunity and destruction for providers and enterprises in the cloud. Click here to download this white paper
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