Author Archive: Outsourcing Center, Staff Writer

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Business Transformation: Proven Success Factors | White Paper

Business Transformation: Proven Success Factors | White Paper

Some outsourcing relationships achieve a “trusted partner” status, with both parties harvesting continually growing benefits over a long term. This type of relationship is required in business transformational objectives, but it’s rare. This paper examines the Acxiom-TransUnion relationship, a model for outsourcing since 1992. Click here to download this white paper

Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment? | White Paper

Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment? | White Paper

Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance.

What’s Wrong with This Picture?-Is Your Outsourcing Logic Flawed? | White Paper

What’s Wrong with This Picture?-Is Your Outsourcing Logic Flawed? | White Paper

An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI.

Suppliers Supply Letters of Credit Too | Article

Outsourcing service providers specializing in global trade management may also issue letters of credit for their buyers. The process is the same but has one advantage: the supplier may offer terms that give buyers time to actually collect money from customers before they have to repay their letters of credit. “Most of our clients are […]

A stepwise approach to outsourcing revenue cycle | White Paper

A stepwise approach to outsourcing revenue cycle | White Paper

Healthcare organizations are discovering they have to focus on their core mission to stay healthy in today’s competitive environment. CapGemini explains how an outsourcer who combines business process expertise with a deep understanding of healthcare issue can transform the revenue cycle from a support service to a competitive advantage. Click here to download this white […]

Why not more outsourcing? It’s about control | White Paper

Why not more outsourcing? It’s about control | White Paper

Less than one percent of healthcare organizations outsource their revenue cycle processes because they don’t want to give up control. Capgemini explains why outsourcing routine administrative transactions is actually a better way to control cash flow Click here to download this white paper

Sub 1% Finance & Accounting | White Paper

Sub 1% Finance & Accounting | White Paper

A well-run finance and accounting operation should run below 1 percent of revenue. However, many companies are spending more because of using legacy systems and processing routine transactions that do not add value. Capgemini explains how outsourcing this process can lower the costs to below 1 percent. Click here to download this white paper

BPO as a business transformation tool | White Paper

BPO as a business transformation tool | White Paper

BPO is emerging as a powerful tool to create strategic and tactical change and create value, according to Capgemini Click here to download this white paper

Outsourcing Finance and Accounting Leads to High Performance | White Paper

Outsourcing Finance and Accounting Leads to High Performance | White Paper

What constitutes a high-performance finance function? An Accenture-commissioned study demonstrates how outsourcing routine financial transactions makes the process more strategic.

Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures | White Paper

Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures | White Paper

Outsourcing Center conducted a comprehensive study on what causes outsourcing relationships to fail. The study found evidence of several components firmly entrenched as causes of failure. One such component is the multi-faceted difference in opinion of buyers and providers. The findings are startling.

Missing Link–Study Confirms Failed Outsourcing Arrangements Lack One Crucial Component | White Paper

Missing Link–Study Confirms Failed Outsourcing Arrangements Lack One Crucial Component | White Paper

Findings from two surveys provide evidence of a link (a structural component necessary for success) that is missing in many outsourcing arrangements. The study clearly found that, without the missing link, the parties are poised for outsourcing failure. This paper discusses case studies and survey findings

The Trouble with Equity-Stake and Shared-Services-Spinout Models in Outsourcing | White Paper

The Trouble with Equity-Stake and Shared-Services-Spinout Models in Outsourcing | White Paper

How do outsourcing service providers grow their businesses? Do buyers need to understand the providers’ strategies?

How Does the Use of a Third-Party Advisor REALLY Impact Outsourcing Arrangements? | White Paper

How Does the Use of a Third-Party Advisor REALLY Impact Outsourcing Arrangements? | White Paper

Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement.

Overview of China’s Hospital/Clinics and Medicine Sectors | Article

Medicine China does not have a “healthcare industry;” it has, instead, a “medicine industry.” The nation’s medicine industry ranks second in the world for production and is comprised of 3,613 enterprises producing almost 1,500 kinds of chemical medicines. During January-May, 2003, more than 1.1 million people were employed in the medicine industry. China is the […]

Well-documented history of outsourcing failures | Article

A Gartner study released at its 2003 Gartner Symposium/ITxpo 2003 stated half of the year’s outsourcing projects would fail to deliver on bottom-line promises. (Information Week, 3/26/2003)

Lou Dobbs: Here’s Why You’re WRONG! | Article

Lou Dobbs: Here’s Why You’re WRONG! | Article

Lou Dobbs has been one of the staunchest critics of offshore outsourcing. Peter Bendor-Samuel sets the record straight and tells him why he’s wrong.