Articles

Data and Digital Convergence: Driving Change in the U.S. Healthcare System

Data and Digital Convergence: Driving Change in the U.S. Healthcare System

“The mandates to improve care, advance quality and share information, combined with the constant pressure to reduce costs within the healthcare ecosystem, demand far greater collaboration and coordination than ever before in U.S. healthcare.” Ralph Burns President, Healthcare and Life Sciences NTT DATA In the United States, the healthcare ecosystem is moving briskly toward a […]

What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

Orchestrating Your Transition with Experienced Players

Orchestrating Your Transition with Experienced Players

Given the maturation of the outsourcing industry, it’s likely that several of your transition team members have already gone through at least one transition. And that they’ve done so – albeit on different teams, even at different companies – can be highly advantageous to your initiative. They fully understand the complex and grueling nature of […]

Global Collaboration – It’s a Small World

Global Collaboration – It’s a Small World

Some topics stand the test of time … this is one of them. We start the year with resolutions in mind, setting goals and focusing on our teams. With half of 2015 behind us, it’s time to check out your progress. On track to meet those goals? Keeping teams in the loop and collaborating to […]

Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

The combination of technological advances around cloud, mobility, big data, analytics and virtualization has redefined how IT Services are estimated, shaped, delivered, maintained and billed. The days of fixed-everything are over. In today’s volatile markets, the fixed-everything model is ludicrous. Businesses want flexible, on-demand, right-sized solutions to fit their immediate business needs. But the marketing […]

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and legacy systems have been the bane of insurance carriers for years, hampering not only the efficiency of their internal operations, but also impacting the way they engage with agents and customers. For example, if it’s too complicated for independent agents […]

Getting Your Business Ready for the Internet of Things (IoT)

Getting Your Business Ready for the Internet of Things (IoT)

According to an Information Week report, Internet Protocol Version 4 (IPv4)[i] has almost run out of addresses for devices. That’s why IPv6 had to be introduced: to ensure that we can move from the 10 billion connected devices today (more than the population of the world) to over 50 billion connected devices in 2020, according […]

Five Signs That You Might Need to Outsource

Five Signs That You Might Need to Outsource

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find […]

Leading Reasons to Outsource Your IT Services

Leading Reasons to Outsource Your IT Services

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keep s you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — […]

The Key to IT Transformation | Article

The Key to IT Transformation | Article

When a practicing physician and a Ph.D. in biochemistry/molecular genetics decided to co-found a new company, it wouldn’t be amiss to expect that it would operate in the healthcare industry. Jamison Feramisco, as co-founder of a secure web and mobile application that enabled remote diagnosis of dermatology cases, dramatically reduced wait times for patients while […]

Lifting the Winner’s Curse

Lifting the Winner’s Curse

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]

Enabling Greater Adoption of Private Exchanges

Enabling Greater Adoption of Private Exchanges

Setting the Stage Private exchanges are preconfigured online marketplaces that allow employees to shop for healthcare and other benefits. They are quickly gaining ground as an outsourcing opportunity for employers in the administration of traditional health and welfare benefit programs in tandem with a new dimension—outsourcing employee services related to healthcare. A recent Deloitte Consulting […]

Five More Hazards in Outsourcing Transitions

Five More Hazards in Outsourcing Transitions

A couple of weeks ago we covered Four and a Half Hazards in Outsourcing Transitions and decided to add five more hazards that you need to avoid while structuring your arrangement. Being unaware of theses hazards can prove not only costly but time-consuming as well. Here are four five more hazards you need to watch […]

Will Currency Risk Destroy Your Offshore Outsourcing Deal?

Will Currency Risk Destroy Your Offshore Outsourcing Deal?

Currency exchange rates can confound buyers as they seek savings from Outsourcing.  As the rupee continues to be weak against the U.S. dollar this year, the issues of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore.  Will the rupee continue to be weak or will macro economic events cause […]