Many of the 92 team members of Hanson Mold operate machining centers, so they are either standing in place or seated all day. Ditto for the 140 employees of Horizon Software, who are glued to their computer screens the majority of the work day. Both companies provide healthcare benefits. They are committed to helping their employees become [...]
Deciding to outsource can be a tough decision for many companies. PUMA, the sport lifestyle company, had strong evidence it was time to stop doing things in house: A customer told the billing department he hated PUMA’s invoices. “The customer sent us a letter telling us whoever designed our invoices should be fired. We realized [...]
We’ve all experienced it. The home that was once just perfect suddenly becomes uncomfortable. It’s too cramped for our expanding family; it’s too big for our emptying nest – one way or another, it just doesn’t “fit” with the way we’re living our lives now. We don’t want to change everything, so we opt for [...]
Wipro Point of View – Companies have long benefited from the scalability and cost savings they receive from business process outsourcing that offloads non-core tasks to a qualified service provider with proven capabilities. Until now, most enterprises outsourced work horizontally by specific function. A call center was a call center. Data entry was data entry. [...]
Part of the charm of cloud computing for many corporate leaders is its seemingly simple set up: sign on the dotted line, flip a switch, and the service is up and running. But taking that first step too lightly can lead to complex and costly problems down the road for cloud buyers. “Many customers look [...]
If one theme runs through the current presidential campaign in the U.S., it’s that the country needs fixing. That is the opposite of the mood of Indian business leaders at February’s meeting of the National Association of Software and Services Companies (NASSCOM), according to Alsbridge CEO Ben Trowbridge. “There’s a great current of optimism in [...]
In just the past month, two Indian providers announced plans to expand their onshore operations in the United States. MindTree – a Tier 2 IT and product engineering services company – is opening its new IT development center in Gainesville, Florida and plans to bring at least 400 jobs into the city over several years. [...]
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May 24th in Grapevine, TX DALLAS, April 11, 2012 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2012 Outsourcing Excellence Awards: Best Partnership: U.S. Army Information Technology Agency, Defense Continuity Integrated Network (ITA DCIN) and [...]
In our capacity as counsel to Global 1000 companies in sourcing transactions, we are frequently asked whether we recommend use of a third-party outsourcing consultant. The answer to that question is generally “Yes, by all means,” especially if the transaction is outside the norm for that entity and entails new components that are beyond the [...]
The payments system is not something you ordinarily think as outsourced. However, the moment somebody in your organization decides to receive a payment via an intermediary (lockbox, collection agent, bank, third-party providers of “receivables management” servicers and more) or make a payment via an intermediary (AP servicer, freight forwarder, procurement specialists or software and more) [...]
What separates a great organization from other good companies? Management? People? Policies? Quality? Probably all of these and more. Innovation has always been the single most important factor in ensuring a distinctive advantage, giving companies a higher market position. Quality and process excellence ensure maximum benefits from innovations – both incremental and quantum. What exactly [...]
For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School [...]
Wipro Voice: A Discussion with Bhanumurthy B.M., Chief Business Operations Officer, Wipro Technologies. Although retailers were not the first industry group to embrace the outsourcing or right shore models, they’re now engaging these options with all the gusto of a camped-out shopper on Black Friday. The driver? Technology. The great competitive advantage in the new [...]
In part 2 of this series, we’ll discuss common problems in tooling as well as tooling in the real world and the importance of comprehensive, enforceable tooling arrangements. Part 1 defines tooling as part of the integrated outsourcing process as well as tooling financing and ownership. As a result of globalization and the ability of [...]
PDS Technical Services Inc. had a budget line item it was determined to fix: the specialty recruiting firm was paying $3 million a year in workers’ compensation costs. How could it cut that number? PDS, which likes to call itself “a project support company” because the company’s buyers generally hire its technical workers for specific [...]
Wipro Voice – Enterprise Service Transformation Writwik Nanda, global lead, SAP CRM, Business Transformation Group for Wipro Technologies explains why using consumerization to transform an organization’s service business can increase customer loyalty and turn this support area into a revenue generator, as well. In most companies, the service organization is an island, a self-contained operation separated [...]
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