From the outset, Microsoft and Accenture implemented several best practices for success in strategic relationships. They included a gain-sharing performance incentives to keep their interests aligned and established performance-based milestones. Microsoft also made sure Accenture had enough funding to make the right decisions to keep the partnership successful.
U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.
The worldwide mortgage markets have seen significant change even before today’s credit crunch. Cheltenham & Gloucester (C&G), the mortgage arm of the Lloyds TSB Group, had to change its fundamental business model to compete. Outsourcing and offshoring gave the mortgage operations the remodel it needed.
National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future.
Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow.
The music industry has changed more in the last two years than the last 20. That made Universal Music question everything about its business, especially since past financial success fostered a culture of focusing on creative flair rather than commercial best practice. Outsourcing its procurement to buyingTeam changed everything…for the better.
The province of Alberta deregulated its retail energy markets in 2001. ENMAX Energy, an energy retailer in Alberta, Canada, faced a dilemma: It had a strong presence in the electricity market but its customers wanted a total energy solution that included natural gas. Outsourcing solved the immediate need to add natural gas to the mix and helped ENMAX grow its business.
Pharmaceutical sales reps must now be much more efficient at displaying marketing information and retrieving data relevant to a particular physician because they are allowed less time with physicians. Now there’s a cutting-edge closed-loop marketing mobile solution that runs untethered from networks, is available in an SaaS model, and ensures it delivers the content most relevant to a particular physician.
How are the unemployment statistics and other challenges in the current U.S. economic downturn impacting companies’ efforts to find and capture job candidates? What are the trends regarding retention? What is a crucial component of a corporate recruiting strategy these days? RPO firm Hyrian conducted a study and shares the findings, its corresponding insights, and examples of success in hard-to-fill positions.
Hospitals are in a highly competitive market, and consumers now expect services that extend beyond quality patient care. Read about the valet and hotel-like concierge services that one outsourcing provider offers and how it benefits patients, their families and friends, hospital employees — and the hospital itself.
At Freeborders, the buzz word is CHINDUSSM – the amalgam of the best in China, India, and the United States. Jim Reesing, executive vice president, explains why global businesses need a trio of geographies, not a duo in today’s highly volatile business world.
When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn’t have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis.
Anish Nanavaty leads WNS’s Knowledge Services, the company’s fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah’s Entertainment need analytics to compete.
What are the Outsourcing Excellence Awards? Answer: the Oscars of outsourcing. In case you want to get a head start on your application for the 2009 awards, now in their 12th year, here are answers to their most frequently asked questions.
Travelers flying in and out of Salt Lake City International Airport love to buy Utah T-shirts. Before switching to a hosted retail software solution, the Air Terminal Gifts stores frequently ran out of stock, thereby losing sales. Today the warehouse delivers stock to stores running low before they run out. Hosting also eliminated both the corporate and store servers.
In 2001, Sabre Holdings evaluated options to reduce its sales and distribution costs. But the company also wanted to minimize the risk of having all its IT knowledge in one region. Its first offshoring relationship was with NIIT. That has been so successful Sabre has since opened its own captive centers in Poland, India, Argentina, and Uruguay. This story relates the benefits of this model.
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