We’re paying increasing attention to non-IT or business process outsourcing (BPO) services over the coming year. The growth of BPO is an important emerging industry phenomenon that is driving tremendous value into the buyers that choose it. The British Petroleum/PricewaterhouseCoopers relationship offers a highly successful example of this phenomenon.
At InfoServer, we see these awards as an extension of our mission to serve as your premier source of information on the outsourcing industry. ENTEX and Microsoft, PricewaterhouseCoopers and British Petroleum.
Outsourcing, once considered an arcane business practice, has reached the boardroom and beyond. Today top managers understand the applicability of outsourcing to their companies and recognize its value in myriad businesses. As this powerful tool sweeps across the North American business landscape and continues to expand globally, it is creating unprecedented value. And as the outsourcing phenomenon comes of age, evolving from powerful management discipline into a mature industry, its future looks brighter than ever.
Most Visionary Relationship: Beaumont Hospital and PricewaterhouseCoopers. Like most health care delivery organizations, Beaumont Hospital is under constant pressure from the government and insurance companies to find new ways to reduce costs.
Best Integrated Relationship: Brunswick Outdoor Group and ACS. The relationship between Brunswick Outdoor Group, a division of Brunswick Corporation, and Affiliated Computer Service (ACS) began slowly in 1995 with a contract for ACS to take over the data center of Zebco, a Brunswick Outdoor company.
Best Strategic Partnership: DIRECTV and Digital Equipment Corporation (Compaq). In the days just before the launch of DIRECTV in 1992, the founders identified two truths important to their new company’s future. Acting on those realizations, they embraced outsourcing as integral part of their business strategy.
Most Effective Deal: Kellwood Company and EDS. In most business circles, the Kellwood Company is a well-kept secret. Although the company is the fourth largest apparel company in the U.S. and the largest producer of popularly priced clothing, their clothing does not carry the Kellwood label.
Best Niche Deal: Merrill Lynch and AT&T Solutions. Merrill Lynch and AT&T Solutions could give lessons in how to make a niche deal work. Merrill Lynch had specific network needs, so they turned to the vendor dominating that segment of the industry.
Most Improved Relationship: TransAlta and Digital Equipment Corporation. In 1995, TransAlta, a privately owned Canadian electrical utility company, and Digital Equipment Corporation were involved in an outsourcing relationship that was headed south in a hurry.
This relationship was chosen because of its strength and its powerful vision of impacting Rolls Royce’s business beyond its IT systems.
The JP Morgan deal gets the award for Most Important Deal from the Editor’s Choice Awards for a number of reasons…
This relationship is recognized based on Textron’s perspective that it has allowed them to aggressively pursue acquisitions and achieve the most favorable worldwide pricing.
This relationship was chosen based on the strong affinity between supplier and customer in particular, the high degree of dependence of MedPartners on ACS.
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