Big Data/Analytics

Syntel – Small Enough to Listen, Big Enough to Deliver<sup>TM</sup> | Service Provider

Syntel – Small Enough to Listen, Big Enough to DeliverTM | Service Provider

Syntel, Inc. is a NASDAQ-listed, global provider of IT services and KPO solutions, aiming to enhance clients’ business efficiency and reduce operational costs. Our portfolio of solutions includes a wide range of technology solutions and services, with an elite clientele of Global 2000 organizations in the BANKING & FINANCIAL SERVICES, HEALTHCARE & LIFE SCIENCES, INSURANCE, MANUFACTURING, and RETAIL, LOGISTICS, TRAVEL & TELECOM INDUSTRIES. History […]

Dataprise Becomes the Outsourced IT Department for Small and Medium Businesses | Article

Dataprise Becomes the Outsourced IT Department for Small and Medium Businesses | Article

Companies both large and small often choose to outsource their IT departments so they can concentrate on their core businesses. But small and medium businesses (SMBs) have additional challenges. Danya International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus […]

What do Buyers of Outsourcing Services Need to Understand about Diversity Management? | Article

What do Buyers of Outsourcing Services Need to Understand about Diversity Management? | Article

Organizations are recognizing that diversity management in outsourcing makes a measurable difference in the potential return on investment (ROI). The diversity issue extends beyond a differing culture where offshore resources are involved. And it goes beyond ensuring that an organization employs a workforce of multiple races and ethnicities. In outsourcing, managing diversity focuses on getting […]

RPOs, Service Providers Add Social Media to Find Talent for Buyers | Article

RPOs, Service Providers Add Social Media to Find Talent for Buyers | Article

Recruitment process outsourcers (RPO) have one job: to find the best talent for their clients. The rise of social media is the newest tool in their toolbox. “Social media is not just all the rage. It is a powerful platform,” says Sue Marks, CEO of Pinstripe, an RPO. “RPOs are embracing the new wave,” adds […]

Sustainable Manufacturing Helps Companies Cope with Increased Global Competition | Article

Sustainable Manufacturing Helps Companies Cope with Increased Global Competition | Article

Wipro Voice: A Conversation with NS Bala, Senior Vice President and Global Head, Manufacturing Business Unit, Wipro Technologies and Member, Wipro Council for Industry Research Today’s resource-constrained world has elevated sustainable manufacturing to the status of an imperative. Sustainable manufacturing, which spans all manufacturing activities and value chain processes, is all about delivering products and […]

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

The possible perils that can impact the success of an outsourcing relationship’s transition phase are well known. These days, most buyers are as aware as service providers of the need for a robust governance framework that facilitates the parties’ identification of challenges and working collaboratively to address them quickly. Most have also read tales of […]

New Outsourcing Service: Independent Governance of the Relationship | Article

New Outsourcing Service: Independent Governance of the Relationship | Article

At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If I had it to do all over again, I would put in place a more effective structure for managing the service provider and the relationship.” The problem is significant enough that it spawns many advice-oriented articles with titles such as: […]

Five Executives Remember Creating BPO at PwC | Article

Five Executives Remember Creating BPO at PwC | Article

What was in the water at Pricewaterhouse Coopers (PwC) that made its outsourcing team the founders of BPO? In just five years (1996-2001) the PwC team looked into their crystal balls, wrote on napkins how they thought things could go, and then worked hard to make their theories a reality. They created roads when there […]

Hosted E-Mobility Solutions: Enabling Seamless Business Communications | Article

Hosted E-Mobility Solutions: Enabling Seamless Business Communications | Article

Wipro Trend Watchers The ever-increasing convergence of computers and telecommunication devices along with the emergence of extended multimedia communication services – richer, higher quality, ubiquitous, and context-aware while being affordable – are the primary driving forces behind the e-Mobility trend. The omnipresence of SMS and the surging adoption of smart phones have provided enterprises with […]

When is an SLA Not Necessary in an Outsourcing Relationship? | Article

When is an SLA Not Necessary in an Outsourcing Relationship? | Article

Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the stage for the service provider’s accountability, and they are the major factor in determining the price of the service. The buyer of outsourced services can achieve a comfort level that it’s getting what it pays for if it regularly monitors […]

Wipro – Enhancing Value over the Entire Relationship Life Cycle | Service Provider

Wipro – Enhancing Value over the Entire Relationship Life Cycle | Service Provider

Wipro Limited is the world’s first PCCM Level 5 and SEI CMM Level 5 certified IT services company. Today, it is a diversified global business conglomerate with a profitable presence in niche market segments of IT solutions and services, consumer products, lighting, furniture, ecology and energy management, water treatment, and hydraulics.  Major group companies include […]

IT Outsourcing’s 15% Problem: The Need for Outsourcing Governance | White Paper

IT Outsourcing’s 15% Problem: The Need for Outsourcing Governance | White Paper

Data collected by Blazent reveals significant errors in the typical controls used for IT outsourcing governance. The result is expensive manual processes and inaccuracies that lead to time-consuming reconciliation exercises, yield inaccurate data, and are very expensive. Without a trusted baseline, disputes are inevitable, and there is no solid foundation for their resolution. This paper […]

How Outsourcing Service Providers Enable Business Growth through IT Infrastructure Transformation | Article

How Outsourcing Service Providers Enable Business Growth through IT Infrastructure Transformation | Article

Wipro Voice: A conversation with Deepak Jain, Senior Vice President and Global Head, Technology Infrastructure Services, and Member, Wipro Council for Industry Research According to Deepak Jain, President and Global Head, Technology Infrastructure Services, now is the time enterprises that want to remain competitive should consider IT infrastructure transformation. Why now? “The CIO/CTO organizations have […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

Why Selecting the Proper Outsourcing Metrics Matters: The Census, Metrics, and the Tailor | Article

Why Selecting the Proper Outsourcing Metrics Matters: The Census, Metrics, and the Tailor | Article

Performance metrics are a measure of an organization’s activities and performance. All too often, the measures that focus on day-to-day operations have no relevance to the end reality, according to Nagendra P. Bandaru. He discusses how to create the correct SLAs.