Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Westjet, Canada’s largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks–as well as patients’ medical records. Read how outsourcing protects the data at a community hospital in Georgia.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier Quaero helped Leading Hotels improve its guests’ experiences.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.
Rashmi Agarwal, Business Writer, India
Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
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