Big Data/Analytics

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right […]

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using predictive analysis in an incremental way. The company, whose brands include Healthy Choice, Banquet, Orville Redenbacher’s, Marie Callender’s and Chef Boyardee, […]

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude […]

Latin America Growing As an Outsourcing Market—Especially for Real Estate

Latin America Growing As an Outsourcing Market—Especially for Real Estate

Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been a slow-growing industry over the last 10 years. But interest has picked up in the last year or two,” reports Mark Melas, regional director, Jones Lang LaSalle, a professional services and investment management company offering specialized real estate services, including […]

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

You’ve spent a lot of time securing your company’s data—with firewalls and intrusion detectors, passwords and policies. You’ve invested in vulnerability tests to identify your weakest links and conducted penetration testing to find out if these vulnerabilities could turn into liabilities. But, with all these security precautions in place, one guy, carrying two cups of […]

How Big Data is Becoming Predictive, Helping Executives Make Better Decisions

How Big Data is Becoming Predictive, Helping Executives Make Better Decisions

Businesses have always wanted a crystal ball to predict the future. Now they can almost have one if they combine Big Data, analytic prowess and deep domain and process knowledge. For the first time, analytics is becoming predictive and can help executives make less risky decisions that affect their corporate futures. The key is you […]

Monitoring Your Applications’ Vital Signs—Without All the Pain

Monitoring Your Applications’ Vital Signs—Without All the Pain

You have chest pains during your morning jog. You’re a little out of breath and your stamina’s fading fast. But, when you go to the doctor, no one checks your vital signs or hooks you up to a heart monitor to find out what’s going on. Instead, you’re put into a room with a nurse […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Five Big Myths About Managing Applications in the Cloud

Five Big Myths About Managing Applications in the Cloud

Say the word ‘cloud’ and the energy in the room instantly increases. People move to the edge of their chairs.  Eyes light up and more often than not, lively conversation ensues. This excitement is not unfounded. Cloud computing is one of the biggest things to disrupt  the IT industry in decades; and a delivery model […]

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

The Flexi-pricing Route to Cloud Innovation

The Flexi-pricing Route to Cloud Innovation

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. […]

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the cloud has irrevocably changed the way we store and share information. A report from Forrester Research declares that by 2016, we will have 10 billion mobile […]

Do You Really Want to Outsource Customer Experience Management (CEM)?

Do You Really Want to Outsource Customer Experience Management (CEM)?

If you’re considering outsourcing your Customer Experience Management (CEM) or already outsource all or part of your CEM, it’s time to be sure you’re not doing more harm than good. In today’s always on, device-crazed world, service providers are constantly challenged to win and more importantly, satisfy their customers in an effort to reduce churn. […]

What to Outsource in the 24×7 Marketing Age

What to Outsource in the 24×7 Marketing Age

The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard whenever, wherever. Working hours, what’s that? Banks—previously such strict observers of “working hours” all over the globe—have risen to […]

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

The healthcare industry is no stranger to innovation. Medical breakthroughs, drugs and vaccines have eradicated diseases that ravaged previous generations. New technologies improve outcomes through early detection. Minimally invasive surgeries speed recovery and reduce hospital stays. But, today, innovation in healthcare is taking a different form—namely, data analytics. It’s an innovation that not only enables […]

Is Your IT Vision 20/20 or Do You Need Corrective Lenses? Take the Test Here

Is Your IT Vision 20/20 or Do You Need Corrective Lenses? Take the Test Here

It has happened to the best of us. We think our vision is just fine, thank you, until our annual eye exam.  In one fell swoop, we discover that our outlook has been a little blurry. That we were missing the detail, the fine print, the leaves on the tree, and who knows what else […]