Big Data/Analytics

The Strength of Many…The Power of One | Article

The Strength of Many…The Power of One | Article

The concept is simple. Gather together numerous small to medium-sized entities, leverage their commonalities and enable them to wield the force of their united strength. Now, another implementation is helping small to medium-sized companies discover a more level playing field in electronic commerce.

Relationship Management: Key to Success | Article

Relationship Management: Key to Success | Article

As Stan Lepeak, an analyst with Meta Group, looks at electronic commerce, he sees an extremely lucrative area for outsourcing, with a high percentage of applications being turned over to providers. That fact, said Lepeak, means that relationship management will play a key role in success or failure.

From the Top Down… | Article

From the Top Down… | Article

Best Niche Deal: Merrill Lynch and AT&T Solutions. Merrill Lynch and AT&T Solutions could give lessons in how to make a niche deal work. Merrill Lynch had specific network needs, so they turned to the vendor dominating that segment of the industry.

Outsourcing: The Big Picture | Article

Outsourcing: The Big Picture. The outlook for pure outsourced big deals will decrease in the coming year, according to Jim Champy, chairman of outsourcing at Perot Systems.

Networking: Ready for Lift-Off | Article

Networking: Ready for Lift-Off | Article

The burgeoning demand for increased flexibility and information exchange is driving a marketplace move to networking, according to Rick Roscitt, president and CEO of AT&T Solutions.

The Sinking of a Relationship | Article

There are two problems that pop up consistently in people who have problems with their vendors. Number one is as they are going into the contract, the customer underestimates future work they will require the vendor to do for them. Number two is a failure up front to say what work is in scope and what work is additional. My experience has been that those are the two most common reasons for relationships that so south pretty quickly.

Negotiating Effective Service Level Agreements (SLAs) | Article

Negotiating Effective Service Level Agreements (SLAs) (continued): SLAs are now part of outsourcing’s alphabet soup. In recent years, outsourcing consultants and lawyers have heavily emphasized the importance of including SLAs in contracts. That trend comes from experience gained when many customers learned that they had little ability to influence the outsourcer’s performance without an SLA.

The Changing Shape of Outsourcing | Article

Over the past three years, strategic outsourcing has become an increasingly familiar practice — and by all accounts, it will be even more prevalent in the near future. The worldwide market for outsourcing services is expected to double in the next five years — and, according to a recent survey, a majority of executives will consider outsourcing nearly every non-core business process by the year 2010.

Industry Forecast | Article

Industry Forecast | Article

We continue to see the refinement of the evolving nature of the deals at the industry’s high end, which reveal a high degree of creativity and innovation in some cases driven in large part by IT executives.

Interview with Doug Elix, General Manager | Article

Interview with Doug Elix, General Manager | Article

If you look back five years ago, most people would think of the value of outsourcing simply in economic terms as a way of reducing costs and restructuring the balance sheet. I think the focus now is far more on is there a better way to leverage technology in a very competitive environment where we have pressure to move quickly.

The Trust Factors | Article

The most dramatic change is the willingness to outsource core activities. The conventional wisdom has always been to outsource non-core activities, but most of the big wins in 1996 were core activities.

By May 1, 1997 Read More →