Big Data/Analytics

The Hottest Trends in aaS and Cloud | Article

The Hottest Trends in aaS and Cloud | Article

We’ve all been talking about cloud computing for a good while, but now that conversation has dramatically changed. Cloud has transformed from “great and powerful Oz” status to “the technology behind the curtain.” Still very powerful, but not quite as mysterious. “People are discovering that cloud can do a lot more than they initially thought. […]

The Ten Social Media Blunders You Need to Avoid | Article

The Ten Social Media Blunders You Need to Avoid | Article

Social media has rapidly expanded beyond the college dorm room to the corporate boardroom, enabling companies to interact with and attract customers in whole new way. So, what’s not to ‘like,’ right? While a skillfully executed social media program can bring big gains to corporate marketing, these channels have to be handled with care. One […]

Trying to Kill “Offshore” is Bound to Fail | Article

Trying to Kill “Offshore” is Bound to Fail | Article

Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really […]

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, […]

The Seven Deadly Sins of BPO and How to Avoid Them | Article

The Seven Deadly Sins of BPO and How to Avoid Them | Article

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. But, here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having them magically transform into fresh-pressed […]

The Top Digital Priorities of Today’s CMO | Article

The Top Digital Priorities of Today’s CMO | Article

Over the past 10 years, there’s been a dramatic shift in the world of marketing. Digital media is now mainstream, taking multiple forms and co-mingling with the traditional offline fare. Well utilized social media can create a vital connection with a company’s target audience whether that audience is comprised of consumers or corporate decision-makers. The […]

Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article

Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article

Talk to most outsourcing buyers at the outset of their engagements and innovation is always on their wish list. Talk to them two or three years later, and the one thing they wish they had gotten is innovation. The lack of innovation in outsourcing seems to be one the few things they are unhappy about. […]

How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge | Article

How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge | Article

Five years ago the big industry buzz was about analytics. The excitement it generated at the time matched the arrival of another hot new technology: the first iPhone (June 27, 2007 in case you forgot!) Did the reality match the hype? (Analytics not iPhone.) Today an analytics component has become table stakes in most outsourcing pursuits, […]

The Value of BPO: The Proof Is in the Partnership | Article

The Value of BPO: The Proof Is in the Partnership | Article

It’s no secret that customers have high expectations of their BPO service providers, so the Outsourcing Center thought it would be interesting to turn the tables: we asked some of the leading providers for the one thing they need from customers in order to deliver exemplary service. The universal response was: “HELP ME HELP YOU!” […]

ITO Infrastructure: Headaches and Hot Buttons | Article

ITO Infrastructure: Headaches and Hot Buttons | Article

When asked about current ITO infrastructure challenges, industry experts opened the floodgates, revealing that they’ve been inundated by a tsunami of customer demands for 24/7 IT infrastructure speed and agility. “The consumer market and increased awareness of sourcing have triggered the expectation of 100 percent availability of infrastructure services, as well as uniform speed,” remarks […]

2012: A Bumpy Ride For BPO | Article

2012: A Bumpy Ride For BPO | Article

2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions […]

The F&A Forecast: 14 Challenges and Six Solutions | Article

The F&A Forecast: 14 Challenges and Six Solutions | Article

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are […]

Who Ya Gonna Call to Know Your <b>Actual </b> IT Infrastructure Costs? | Article

Who Ya Gonna Call to Know Your Actual IT Infrastructure Costs? | Article

At PPG Industries the IT infrastructure group funds each IT department. It used a home-grown, internal system to determine its IT costs. “It wasn’t a black hole, but it wasn’t detailed enough,” says Denise Vay, senior IT finance manager. And it was costly to maintain. The infrastructure group was spending a lot of time trying […]

Coopitition is an Rx for Success for Three HR Suppliers in the Healthcare Arena | Article

Coopitition is an Rx for Success for Three HR Suppliers in the Healthcare Arena | Article

Fauquier Health, a 97-bed hospital in Warrenton, Virginia, had a hiring challenge. Yvonne Mitchell, program manager, recruitment, says nurses who did well in interviews sometimes didn’t know the clinical basics, something that was impossible to discern in an interview setting. She needed one tool that could test for behavioral, clinical and situational competence before the […]

The New World Order of ITO: The View from the Inside-Out | Article

The New World Order of ITO: The View from the Inside-Out | Article

If you look back on the transforming world of IT over the past few years, it’s easy to chart the stages. First, there was denial that anything needed to change. Then came the fear of cloud and the perceived lack of control associated with this agile, new delivery model. As we move to 2013, we […]

Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend | Article

Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend | Article

We’ve seen how data can deliver insights in the hands of people like Hans Rosling who has been listed amongst the 100 most influential people in the world in 2012 by Time magazine. Rosling has shown the history of 200 countries over 200 years using 120,000 data points. He presents data with the urgency of […]