Business Transformation

New Buyer Demands and SMAC Are Changing Both Providers and BPO

New Buyer Demands and SMAC Are Changing Both Providers and BPO

BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. […]

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President […]

Boot Camp for Superior Business Outcomes

Boot Camp for Superior Business Outcomes

Consider Olympic track stars. They each have different backgrounds, styles and countries of origin, but only one thing really matters in the end: the person who runs the fastest is the one who wins the gold medal. To get that competitive advantage, the athlete needs more than muscular legs and a good pair of running […]

The Great Underwriting Transformation: From Ugly Duckling to Golden Goose

The Great Underwriting Transformation: From Ugly Duckling to Golden Goose

The P&C insurance industry is undergoing a radical change, one that’s turning its traditional business model upside-down. For as long as most of us can remember, insurance providers made the bulk of their money from investment income. The industry managed to generate decent Return on Equity (ROE) despite combined ratios above 100. But, along came […]

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download […]

15 Top ITaaS Do’s and Don’ts for Enterprises

15 Top ITaaS Do’s and Don’ts for Enterprises

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want […]

Six Ways BPO Looks Different in 2013

Six Ways BPO Looks Different in 2013

The BPO landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers use of […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the cloud has irrevocably changed the way we store and share information. A report from Forrester Research declares that by 2016, we will have 10 billion mobile […]

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

The healthcare industry is no stranger to innovation. Medical breakthroughs, drugs and vaccines have eradicated diseases that ravaged previous generations. New technologies improve outcomes through early detection. Minimally invasive surgeries speed recovery and reduce hospital stays. But, today, innovation in healthcare is taking a different form—namely, data analytics. It’s an innovation that not only enables […]

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

In companies large and small, the role of IT has dramatically changed. Instead of a cost center, it has become a business enabler—a problem solver charged with both innovation and keeping the underlying infrastructure running. At the same time, multi-sourcing with a variety of providers is now the norm. In the future, a mid-size company […]

Shared Services for Finance: Put Your Money on a Hybrid Model

Shared Services for Finance: Put Your Money on a Hybrid Model

The role of a CFO has been undergoing considerable change over the last few years as businesses try to weather the economic crisis. Suddenly, CFOs were expected to go beyond creating and managing budgets and driving the efficient use of finances. Now the C-suite expects them to anticipate change in economic conditions as well as […]

Business Innovation or Innovative IT? That Is the Question | Article

Business Innovation or Innovative IT? That Is the Question | Article

Innovation. It’s the watchword of the day and the aspiration of companies of all sizes, in nearly every industry. But, what exactly should companies be striving for: business innovation or innovative IT? The answer is a resounding, “yes.” By definition, business innovation is the creation of economic value—value for customers or a competitive advantage. That’s […]

Breaking the Ten Outsourcing Myths | Article

Breaking the Ten Outsourcing Myths | Article

We can’t run away from the fact that outsourcing is a huge and still-growing industry by itself. Just like banking is broken down into various specializations (savings, wealth management, investment banking and a lot of other things), so too can outsourcing be seen as one large jigsaw puzzle with many bits joining up to make […]

How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

2013 Outsourcing Excellence Award Winner BEST BENCHMARKING: Warner Bros. Entertainment Inc. and Alsbridge ProBenchmark “Our key stakeholders appreciated getting the information without disrupting their operations.” Jason Barkham, Vice President, Sourcing Management, Business Process Operations and Legal Affairs, Warner Bros. Entertainment Inc. Definition: The service provider helped the client benchmark its current sourcing services and helped […]