BPO as a business transformation tool | White Paper
BPO is emerging as a powerful tool to create strategic and tactical change and create value, according to Capgemini Click here to download this white paper
Category: Business transformation
August 1, 2004 | 0 comments | Read More
Outsourcing Conveniently Aligns Retailer’s Operations with Competitive Business Strategies | Article
A few years ago, the typical 7-Eleven® store had a myriad of electronic devices that were not connected. For example, cash registers were not linked to the fuel pumps, which forced clerks to manually enter fuel sales into the registers, slowing the process and missing impulse sales. The situation prevented 7-Eleven from maximizing its profitability. Nor could the store managers effectively manage inventory; there was no way to know with certainty which items were moving well and which ones were simply taking up space. Shelf space in a small store is at such a premium that allowing five or 10 items to sit unsold for a week affects the bottom line.
July 1, 2004 | 0 comments | Read More
Direct Route to Competitive Advantage | Article
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
June 1, 2004 | 0 comments | Read More
Partnering for Performance | Article
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
June 1, 2004 | 0 comments | Read More
Required Reading on the Realities of Business Transformational Outsourcing | Article
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
April 1, 2004 | 0 comments | Read More
Buyer’s Guide to Business Transformational Outsourcing Essentials | Article
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
March 1, 2004 | 0 comments | Read More
If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing? | Article
See what industry leaders think in this of four articles on insights for buyers of BTO services.
February 1, 2004 | 0 comments | Read More
Cutting Costs Still Critical in Finance and Accounting, But Business Transformation Looms | Article
2003 was a watershed year for finance and accounting outsourcing. Work went offshore to save money and open new markets. And some buyers outsourced more than just their transaction work. Here’s an account of what happened.
January 1, 2004 | 0 comments | Read More
The Greening of the BTO Environment | Article
Business transformation outsourcing is the industry’s new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.
January 1, 2004 | 0 comments | Read More
How Gain Sharing Is Ringing Up Incentives for AT&T and Accenture | Article
You almost need a spreadsheet to select the most appropriate telephone calling plan. AT&T worked with Accenture to develop a program to match customers to the right plan, ringing up profits both parties will share.
December 1, 2003 | 0 comments | Read More
Reduce Costs and Improve Performance — Simultaneously | White Paper
The need for CFOs to contribute strategic value equals the demand for timely, accurate financial information at a lower cost. Outsourcing is an attractive strategy to accelerate cost and process improvements that increase shareholder value. Click here to download this white paper
December 1, 2003 | 0 comments | Read More
New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning | Article
A new Accenture study discovered that 86% of buyers gain more control over strategic business results in a variety of critical areas, such as shareholder value and revenue, when they outsource. And 73% of the companies redistribute the cost benefits of outsourcing to either bottom line or growth efforts.
November 1, 2003 | 0 comments | Read More
Business Transformation Outsourcing Reinvents the Wheel to Create Strategic Impact | Article
Peter Bendor-Samuel discusses how business transformation outsourcing can make a tactical process strategic.
October 1, 2003 | 0 comments | Read More
How check truncation legislation could transform banking | White Paper
Proposed check truncation legislation is designed to help the financial industry process checks more efficiently through digital technology. Learn more about what check truncation is and how the legislation can benefit banking institutions through greater processing efficiencies, better customer service, lower check transit and postage costs, and less float time.
October 1, 2003 | 0 comments | Read More
IBM Helps Companies Relying on Mainframes to Move to the Future | Article
The Aberdeen Group reports 70 percent of business applications today are still processed by mainframes. But employees can’t access or share this information using the Web. IBM’s Legacy Transformation Services can help companies make the transition.
September 1, 2003 | 0 comments | Read More
Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks | Article
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
May 1, 2003 | 0 comments | Read More
