Cost Reduction & Avoidance

How Flexibility Helped a Groundbreaking Outsourcing Relationship Work | Article

How Flexibility Helped a Groundbreaking Outsourcing Relationship Work | Article

Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article

There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.

How Outsourcing IT Applications Helps Working Families in Oklahoma | Article

How Outsourcing IT Applications Helps Working Families in Oklahoma | Article

The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.

Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article

Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article

Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.

How Outsourcing Transformed a Hotel Operator into a Services Company | Article

How Outsourcing Transformed a Hotel Operator into a Services Company | Article

When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.

Driving Hospital Performance to the Next Level | White Paper

Driving Hospital Performance to the Next Level | White Paper

A hospital’s non-clinical activities make up 70-90% of its total processes. Optimizing these processes through adoption of alternative business models can significantly decrease costs and increase a hospital’s efficiencies across departments and functions. Lean and Six Sigma methodologies, which have been highly successful in manufacturing, are now starting to be implemented in the healthcare industry. […]

SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent | Article

SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent | Article

Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.

Document wastage. | White Paper

Document wastage. | White Paper

Today, all areas of business spending are under scrutiny. In most organizations, document production is riddled with inefficiencies and, therefore, costs increase. In addition, a sizable proportion of the cost of document output is unnecessary, but most organizations don’t know where that drainage on profit is occurring. Pitney Bowes’ research and modeling work estimates that […]

Why Green IT Matters at Wipro | Article

Why Green IT Matters at Wipro | Article

Wipro Academic Thought Spot: A Discussion with Indranil Bose, Associate Professor, The University of Hong Kong, A Wipro Council for Industry Research Initiative In December 2007 Gartner published an article entitled “Green IT The New Industry Shock Wave.” Its report revealed that the information and communications technology (ICT) industry accounted for two percent of the […]

An Outsourced Way to Move to the Cloud (Almost) Free | Article

An Outsourced Way to Move to the Cloud (Almost) Free | Article

Outsourcing saves buyers money through lower cost. Outsourcing really saves money if the service is free. To allow organizations to take advantage of low-cost IT infrastructure outsourcing, Appistry provides a software solution that helps companies move their applications to the cloud. The company provides its software at no cost to small and medium-sized users. “We […]

Process-Centric Back Office Transformation | White Paper

Process-Centric Back Office Transformation | White Paper

Most financial institutions evolved their back office in a product-centric manner as they added new products, territories, and engaged in mergers and acquisitions. Consequently, their back-office environment is full of complexities, added costs, and inflexibility. Because the underlying processes are fundamentally flawed by the multiple operating complexities, the conventional approach of making incremental changes and […]

In Tight Times, Ignoring Process Improvement Increases Business Risk | White Paper

In Tight Times, Ignoring Process Improvement Increases Business Risk | White Paper

Tough economic times often become a stimulus for companies to better manage their business and ensure that IT expenditures align with business needs and strategic growth goals. This white paper discusses the strategy of establishing a project management office (PMO) to ensure IT investments address both near- and long-term needs. In the paper, CDI IT […]

How Outsourcing Buyers Benefit from Benchmarking | Article

How Outsourcing Buyers Benefit from Benchmarking | Article

Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider’s price? For the service levels it commits to perform, […]

India 3.0: Shaping an Economy Immune to Future Economic Disruptions | Article

India 3.0: Shaping an Economy Immune to Future Economic Disruptions | Article

India was the outsourcing offshoring pioneer. Where is India today? Karthik Nagendra discusses how India is poised to move to the next level. Its new models make it ready to provide buyers outsourcing success in today’s new normal. Ready about India 3.0.

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article

Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.

Trends in Outsourced Business Transformation in 2010 Include Hospitality Sector | Article

Trends in Outsourced Business Transformation in 2010 Include Hospitality Sector | Article

A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.