Many companies don’t achieve the anticipated outcomes in their outsourcing initiatives because they don’t take the right steps up front. Here’s how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.
For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value.
What happens if you forget the economics of HR operations, and obliterate standardization? It is becoming increasingly apparent to the general public that the old “lift & shift” approach to Human Resources Outsourcing (HRO) is a perilous game. Read what SAP has to say.
Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here’s what a major medical center experienced and why it opted for an outsourced security solution.
Sound familiar? Penske’s customer service operations were in four US cities. They were expensive and didn’t offer consistent service levels. What’s the best way to consolidate cost effectively? Outsource the back office to India.
This SMB manufacturer replaced its legacy applications with one hosted ERP suite for dramatic cost savings and vastly improved operational efficiencies.
Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies–like Toyota Motor Sales USA–find they need to create an information archive. Read this story to learn what outsourcing can achieve.
The Chicago Park District teamed up with Unisys to help guide its future evolution. The Chicago Park District successfully leveraged technology to bring value to the day-to-day operations requires a comprehensive technology solution offering increased availability, reliability, flexibility and scalability.
Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline’s technology base. Read why airlines are outsourcing important business processes.
Today farmers can harvest the information they need for their agribusinesses using an unlikely resource, their Internet Service Provider (ISP), who partnered with an ASP to grow a useful portal.
The City of Charlotte recognized that creating a single point of-contact for end-user IT support would not only reduce costs and enhance the quality of service to end-users, but would allow the City to better leverage technology across all business units.
Continental Airlines has 1,500 remote workers. Outsourcing its remote telecom access saves at least $75,000 a month in connectivity costs. And the supplier offers better security.
Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.
Companies are getting a handle on their travel expenses using ASPs. The reports these programs can generate help buyers win disputes with hotels and wring even greater discounts from them. And now they can keep maverick employees in line.
Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
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