Outsourcing Center, Bruce McCracken, Business Writer
Buyers who outsource their call centers are discovering they can reduce cost and increase their customers’ satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new Accenture study discovered that 86% of buyers gain more control over strategic business results in a variety of critical areas, such as shareholder value and revenue, when they outsource. And 73% of the companies redistribute the cost benefits of outsourcing to either bottom line or growth efforts.
Ben Trowbridge
If I had to do it over again, I would change….is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.
Outsourcing Center, Bruce McCracken, Business Writer
Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Jimmy Hanson wanted to invite institutional investors to invest in his real estate management company. But he needed to revamp his accounting systems to meet their reporting needs. DTO’s real estate division solved his problem.
Outsourcing Center, Bruce McCracken, Business Writer
Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Intense competition and a weak economy are forcing financial institutions to radically alter the way they do business. A new Deloitte Research study of global leaders discovered 75 percent are outsourcing offshore to save as much as 50 percent. Analyst Chris Gentle details how this trend is developing.
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