Cost Reduction & Avoidance

Outsourcing To Ensure Service Excellence | Article

Outsourcing To Ensure Service Excellence | Article

Westpac conducted an analysis that confirmed that most services did not constitute core capability and that long-term capital investment was required. Comparing the cost of outsourcing versus keeping services in-house proved outsourcing was the most strategic solution.

By June 1, 2005 Read More →
Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List | Article

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List | Article

Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.

To Their Credit, Credit Card Issuers Are Outsourcing More | Article

To Their Credit, Credit Card Issuers Are Outsourcing More | Article

Credit card companies are outsourcing more than just their call centers. Dan Montgomery of Convergys explains why.

The CFO – Moving from back-office to frontline strategy | White Paper

The CFO – Moving from back-office to frontline strategy | White Paper

A case for Finance and Accounting Process Outsourcing by iGATE Global Solutions Ltd. Click here to download this white paper

Large Enterprises Cut Costs by 20 Percent through Broad-based HRO: Yankee Group Study | Article

Large Enterprises Cut Costs by 20 Percent through Broad-based HRO: Yankee Group Study | Article

A new Yankee Group study found large companies who outsource multiple HR processes can reduce annual costs from $5,000 per employee to under $2,000. No wonder analyst Philip Fersht predicts multi-process HRO will grow significantly in the next 36 months.

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model | Article

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model | Article

Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.

How Real Estate Choices Affect Offshoring Decisions | Article

How Real Estate Choices Affect Offshoring Decisions | Article

Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.

Sephora Discovers the Beauty of Outsourcing its IT Infrastructure | Article

Sephora Discovers the Beauty of Outsourcing its IT Infrastructure | Article

Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change | Article

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change | Article

Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions

Best-Performing Utility Company Creates Shareholder Value through Employees | Article

Best-Performing Utility Company Creates Shareholder Value through Employees | Article

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.

HR Outsourcing Helps Energy Companies Compete in Deregulated World | Article

HR Outsourcing Helps Energy Companies Compete in Deregulated World | Article

The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.

Amethyst’s Logistics Help Keep Bedford Trucking Along | Article

Amethyst’s Logistics Help Keep Bedford Trucking Along | Article

Bedford Genuine Parts, a popular truck brand in the UK, had to keep track of over 8,000 parts. Outsourcing its logistics reduced inventory and saved money.

A Candid Chat on Offshoring with MphasiS | Article

A Candid Chat on Offshoring with MphasiS | Article

What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.

Business Transformation Portfolio Assessment | White Paper

Business Transformation Portfolio Assessment | White Paper

Cost pressures on all telecos have become overwhelming. Offshoring has the potential to provide dramatic cost savings. However, the improper use of offshoring can have equally dramatic consequences. Capgemini offers advice. Click here to download this white paper

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Confused about the Best Cell Phone Plan? Who Ya Gonna Call? | Article

Confused about the Best Cell Phone Plan? Who Ya Gonna Call? | Article

Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.