Maintaining a Clear Focus | Article
In the past 30 years, outsourcing has evolved from a facilities management system for IT to an almost generic method of contracting.
Category: Cost reduction & avoidance
November 1, 1998 | 0 comments | Read More
A Different Perspective | Article
Mark Richards, manager network operations, for TransAlta, an investor-owned Canadian electrical utility company, views problems in outsourcing from a slightly different perspective than many others in the marketplace.
November 1, 1998 | 0 comments | Read More
The Coming Wave: ERP Meets Business Process Outsourcing | Article
Enterprise Resource Planning (ERP) solutions are increasingly attractive to clients who recognize the benefits of enterprise-wide integration of information technology, applications and business processes.
October 1, 1998 | 0 comments | Read More
The Many Flavors of BPO | Article
The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.
October 1, 1998 | 0 comments | Read More
Thinking Outside the Box | Article
Back in 1995, Michael A. Boyle, associate hospital director, William Beaumont Hospital, was in a quandary. The hospital had identified facilities management as an area where they wanted to reduce costs without sacrificing the quality for which the hospital system is known, but the traditional approaches had not yielded any solutions.
October 1, 1998 | 0 comments | Read More
The Hero Factor | Article
International Outsourcing: One of the most important considerations for companies moving into international operations is understanding the conditions in the market they’re entering. That understanding, coupled with some flexibility, can set the stage for enthusiastic acceptance.
August 1, 1998 | 0 comments | Read More
What’s Better for Business? | Article
The past decade has seen a move toward outsourcing as a way to decrease operating costs. The outcome has not been a record of unblemished success, but unanticipated results have played a role in reshaping outsourcing, according to Ellen Quinn, vice president of administration, Yankee Energy.
May 1, 1998 | 0 comments | Read More
New Landmark Survey Demonstrates Global BPO Growth | Article
The practice of outsourcing business processes is gaining favor with top executives at corporations around the world, leaving them satisfied with the service they’re receiving, free to focus on core activities, and looking carefully for new areas to outsource.
May 1, 1998 | 0 comments | Read More
Step by Step | Article
Best Integrated Relationship: Brunswick Outdoor Group and ACS. The relationship between Brunswick Outdoor Group, a division of Brunswick Corporation, and Affiliated Computer Service (ACS) began slowly in 1995 with a contract for ACS to take over the data center of Zebco, a Brunswick Outdoor company.
March 1, 1998 | 0 comments | Read More
Stitching the Pieces Together | Article
Most Effective Deal: Kellwood Company and EDS. In most business circles, the Kellwood Company is a well-kept secret. Although the company is the fourth largest apparel company in the U.S. and the largest producer of popularly priced clothing, their clothing does not carry the Kellwood label.
March 1, 1998 | 0 comments | Read More
Partnership: More Than A Fancy Phrase | Article
Partnership: More Than a Fancy Phrase. One of the most telling changes in future outsourcing will be the reshaping of relationships as companies continue to move away from cost reduction as the single key driver.
February 1, 1998 | 0 comments | Read More
Outsourcing: The Big Picture | Article
Outsourcing: The Big Picture. The outlook for pure outsourced big deals will decrease in the coming year, according to Jim Champy, chairman of outsourcing at Perot Systems.
February 1, 1998 | 0 comments | Read More
Three Challenges Face Outsourcing | Article
The proliferation of outsourcing is just phenomenal across types of activities, across industries and at every level of the organization.
February 1, 1998 | 0 comments | Read More
The World Beckons | Article
The global marketplace is booming, and companies are responding to the lure of worlds to be conquered. Firms that transact business around the world are striving to reach new and emerging markets domestically and internationally and to operate more efficiently on a global basis. For some of the firms, their efforts to extend their marketing and operational reach beyond their traditional boundaries creates the need for assistance with their infrastructures. Many of them are turning to outsourcing as the bridge to reach their international growth strategies and customer base.
August 1, 1997 | 0 comments | Read More
The Unmet Promise of Standardization | Article
Companies frequently turn to outsourcers to harness the tremendous power of spiraling IT technology and shape it into a tool for standardizing their information functions across business lines and geographic borders. Unfortunately, all too often they then tie the outsourcers’ hands by failing to establish standardization as a top priority within their enterprise.
August 1, 1997 | 0 comments | Read More
Success–Without Reservations | Article
If it’s not broken, don’t fix it. Hyatt Hotel Corporation put a new spin on that old adage in 1996 by ‘fixing’ the company’s well-functioning IT organization before it broke. The result is an outsourcing agreement that continues to deliver Hyatt’s high standards of customer service while providing the resources to plan for the future.
July 1, 1997 | 0 comments | Read More
