Cost Reduction & Avoidance

Raising the Bar | Article

Raising the Bar | Article

The benefits of outsourcing traditionally have been described in financial terms. With progress, however, cost reduction benefits have become ‘table stakes’ as even more significant advantages are realized from outsourcing partnerships. Leading organizations have discovered that in addition to cost benefits, outsourcing presents an opportunity to improve the level of service.

Keeping the Personal Touch in Outsourcing | Article

Keeping the Personal Touch in Outsourcing | Article

Dresser Industries was looking for an outsourcer who could maintain the customer-sensitive spirit the company’s computer services team had established. As Dresser began the process of documenting its existing services and service-level requirements, it was clear that there were several key objectives beyond the basic specifications.

In Pursuit of Best Practices | Article

In Pursuit of Best Practices | Article

When Halliburton decided to outsource its benefits administration, one of the objectives was to improve the level of employee satisfaction with the benefits administration process. In addition, best practices would be sought in each area of operation.

Measuring Value in IT | Article

For many organizations, measuring the performance of the information systems divisions is a frustrating exercise. The problem centers around confusion over what should be measured and how, as well as uncertainty over how to define value.

By November 1, 1997 Read More →
Taking the Pinch Out of Pricing | Article

Taking the Pinch Out of Pricing | Article

There’s a high rate of dissatisfaction among customers with IT outsourcing agreements, according to recent surveys by Deloitte & Touche, Coopers & Lybrand, and others. However, that dissatisfaction appears to signal the industry’s growing pains rather than its demise. The outsourcing market has continued to grow, enjoying a 15 percent to 20 percent annual growth rate for several years.

The World Beckons | Article

The World Beckons | Article

The global marketplace is booming, and companies are responding to the lure of worlds to be conquered. Firms that transact business around the world are striving to reach new and emerging markets domestically and internationally and to operate more efficiently on a global basis. For some of the firms, their efforts to extend their marketing and operational reach beyond their traditional boundaries creates the need for assistance with their infrastructures. Many of them are turning to outsourcing as the bridge to reach their international growth strategies and customer base.

By August 1, 1997 Read More →

The Unmet Promise of Standardization | Article

Companies frequently turn to outsourcers to harness the tremendous power of spiraling IT technology and shape it into a tool for standardizing their information functions across business lines and geographic borders. Unfortunately, all too often they then tie the outsourcers’ hands by failing to establish standardization as a top priority within their enterprise.

Planning Beyond the Honeymoon | Article

Planning Beyond the Honeymoon | Article

Ah, the honeymoon stage of a business relationship, that early stage when everyone is enthusiastic, when you envision benefits that will continue to multiply, when you celebrate each small increment of success. You’re focused on the objectives of the agreement. You talk frequently. You nip and tuck and shape exactly the relationship you know you need.

Success–Without Reservations | Article

Success–Without Reservations | Article

If it’s not broken, don’t fix it. Hyatt Hotel Corporation put a new spin on that old adage in 1996 by ‘fixing’ the company’s well-functioning IT organization before it broke. The result is an outsourcing agreement that continues to deliver Hyatt’s high standards of customer service while providing the resources to plan for the future.

Interview with Rick Roscitt, Managing Partner–Outsourcing Practice | Article

Interview with Rick Roscitt, Managing Partner–Outsourcing Practice | Article

It’s a growth industry that has not yet hit its stride. For instance, in the IT and customer care field, the breadth of what firms are now considering and are in fact outsourcing has grown so dramatically over the last year that it has become an accepted business style.

Interview with Chuck Jarrow, Director of Marketing for Integrated Services | Article

Interview with Chuck Jarrow, Director of Marketing for Integrated Services | Article

There is a greater interest in business process outsourcing (BPO). Expect to see more situations, like our recent agreement with CNA, in which BPO and IT are intertwined.