Cost Reduction & Avoidance

The Do’s and Don’ts of Payroll Outsourcing | Article

The Do’s and Don’ts of Payroll Outsourcing | Article

Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often tedious tasks to a proven specialist. While the service is designed to simplify life for the client company (and the people in it), without careful planning or adherence to some best practices, the whole thing can get a little complicated. […]

Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article

Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article

Talk to most outsourcing buyers at the outset of their engagements and innovation is always on their wish list. Talk to them two or three years later, and the one thing they wish they had gotten is innovation. The lack of innovation in outsourcing seems to be one the few things they are unhappy about. […]

The Value of BPO: The Proof Is in the Partnership | Article

The Value of BPO: The Proof Is in the Partnership | Article

It’s no secret that customers have high expectations of their BPO service providers, so the Outsourcing Center thought it would be interesting to turn the tables: we asked some of the leading providers for the one thing they need from customers in order to deliver exemplary service. The universal response was: “HELP ME HELP YOU!” […]

2012: A Bumpy Ride For BPO | Article

2012: A Bumpy Ride For BPO | Article

2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions […]

The F&A Forecast: 14 Challenges and Six Solutions | Article

The F&A Forecast: 14 Challenges and Six Solutions | Article

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are […]

Creating Business Value is the New Leading Edge in Outsourcing | Article

Creating Business Value is the New Leading Edge in Outsourcing | Article

Traditionally, organizations outsourced to save money and improve their processes thanks to an expert who could invest in systems and technology.  Cost arbitrage was the foundation of outsourcing over the last decade. Service providers based out of low-cost locations provided services at lower costs without compromising on work quality. In the second generation of outsourcing, […]

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, […]

What Causes Outsourcing Failures?

What Causes Outsourcing Failures?

One of the questions that continue to hound buyers and providers of outsourcing is how to mitigate the risk of failure. This is despite a longer history of outsourcing than you would suspect—outsourcing can be traced back to the Industrial Revolution. For 150 years, until 1900, industry in Europe outsourced its requirements. Functions like accounting […]

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure. Do you want a single provider or multiple providers? Both have their pros and cons. Neither of the approaches is wrong. But each presents unique challenges, both in operations and in provider management. When IT outsourcing initially evolved, very few […]

A Pioneering HR BPO Engagement Succeeds through “The Simplicity of One” | Article

A Pioneering HR BPO Engagement Succeeds through “The Simplicity of One” | Article

16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by change requests and contract management, we can sit down and talk. That is what makes us successful.” Scott Lacy, Manager of HR Operations, International Paper It was the 1990s and the paper and packaging industry was dramatically evolving. To keep […]

What is Outsourcing? It’s Our Past, Present and Future | Article

What is Outsourcing? It’s Our Past, Present and Future | Article

Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospital may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may outsource […]

What is the Best Way to Benchmark your Data Center and Network Services? | Article

What is the Best Way to Benchmark your Data Center and Network Services? | Article

Data center and network services buyers: What is the best way to benchmark the price of your services? This is not an existential question. Of course you want to make sure you are not paying above market price only two years into your contract. Surprisingly, research has found invoking the contract’s benchmark clause is not […]

The Next Generation Shared Services through BPO | Article

The Next Generation Shared Services through BPO | Article

Executives are all asking similar questions of their shared service organizations (SSO): “How do I get to the next level of shared services and realize more value?” “How do I change my SSO model to expand services and go global?” “How do I drive continuous process improvement initiatives?” “How do I deal with social media […]

Optimized Business Processes Start with Business Operations Expertise | Article

Optimized Business Processes Start with Business Operations Expertise | Article

Long gone are the days when labor arbitrage was the sole outsourcing driver and “outsource your mess for less” was the primary model. Today’s leading companies are seeking lower costs, reduced business risk, enhanced customer service and improved business intelligence from their outsourcing engagements. The optimal way to achieve these goals is to automate and […]

Transforming Supply Chain Management with RFID

Transforming Supply Chain Management with RFID

Some years ago, Radio Frequency Identification (RFID) was going to power supply chain systems to the next level. Retailers like Target, Metro Cash & Carry and Walmart adopted it, only to discover that there were several challenges. Integration with SCM was one—tracking everything down to the last part/unit using RFID was turning out to not […]

New Connections App Completed by Outsourcing the Offshoring to the Ukraine | Article

New Connections App Completed by Outsourcing the Offshoring to the Ukraine | Article

Rance Clouser was at lunch and needed to get in touch STAT (that’s a hospital term meaning right away!) with a colleague (one of 35,000) he didn’t know that well. The vice president of IT for Advocate Health Care, the largest healthcare provider in Illinois, didn’t have the associate’s phone number in his cell phone. […]