The 2010 Gartner CIO Survey revealed that CIOs are looking for both additional savings and ways to enable productivity improvements for the business. However, many CIOs will need to make step-changes to optimize the enterprise. This white paper proposes six options for IT optimization. Each option is presented in light of current economic conditions and [...]
Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing [...]
In this white paper, CDI IT Solutions discusses how outsourcing the software quality assurance process can provide significant cost savings, improve time to market, and increase customer satisfaction. The paper focuses on the importance of addressing three dimensions of quality assurance: testing, process improvement, and compliance oversight. It highlights the goals in each dimension as [...]
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.
The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.
A hospital’s non-clinical activities make up 70-90% of its total processes. Optimizing these processes through adoption of alternative business models can significantly decrease costs and increase a hospital’s efficiencies across departments and functions. Lean and Six Sigma methodologies, which have been highly successful in manufacturing, are now starting to be implemented in the healthcare industry. [...]
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.
Today, all areas of business spending are under scrutiny. In most organizations, document production is riddled with inefficiencies and, therefore, costs increase. In addition, a sizable proportion of the cost of document output is unnecessary, but most organizations don’t know where that drainage on profit is occurring. Pitney Bowes’ research and modeling work estimates that [...]
Outsourcing saves buyers money through lower cost. Outsourcing really saves money if the service is free. To allow organizations to take advantage of low-cost IT infrastructure outsourcing, Appistry provides a software solution that helps companies move their applications to the cloud. The company provides its software at no cost to small and medium-sized users. “We [...]
Most financial institutions evolved their back office in a product-centric manner as they added new products, territories, and engaged in mergers and acquisitions. Consequently, their back-office environment is full of complexities, added costs, and inflexibility. Because the underlying processes are fundamentally flawed by the multiple operating complexities, the conventional approach of making incremental changes and [...]
Tough economic times often become a stimulus for companies to better manage their business and ensure that IT expenditures align with business needs and strategic growth goals. This white paper discusses the strategy of establishing a project management office (PMO) to ensure IT investments address both near- and long-term needs. In the paper, CDI IT [...]
Document handling can have a real impact on an organization’s customer satisfaction, operational cost reduction, efficiencies and productivity, decision making, and revenue growth. However, document management is also a breeding ground for business risks. Unfortunately, for most organizations, document management is only a secondary function and does not receive the expertise and investment necessary to [...]
India was the outsourcing offshoring pioneer. Where is India today? Karthik Nagendra discusses how India is poised to move to the next level. Its new models make it ready to provide buyers outsourcing success in today’s new normal. Ready about India 3.0.
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
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