Cost Reduction & Avoidance

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

16th Annual Outsourcing Excellence Awards – Best Partnership: US Army Information Technology Agency and Catapult Technology “We trust the Catapult team to pursue a solution without government intervention. They don’t have to wait to hear from us because we know they fix problems fast and provide backup documentation as a matter of course.” Gregg Meserve, […]

Remote Healthcare Device Monitoring and Analytics Boost Device Manufacturers’ Bottom Line | Article

Remote Healthcare Device Monitoring and Analytics Boost Device Manufacturers’ Bottom Line | Article

Wipro Voice: Remote Healthcare The recent U.S. Supreme Court decision on the Affordable Care Act (aka Obamacare) is just one business change buffeting the manufacturers of healthcare devices (which includes everything from MRI machines to cardiac pacemakers.) Like most manufacturers, their markets are flattening and so are their profits; developments that are squeezing their bottom […]

Transforming the Way IT Does Business by Creating a Leaner Finance Function | Article

Transforming the Way IT Does Business by Creating a Leaner Finance Function | Article

16th Annual Outsourcing Excellence Awards — Best F&A/Procurement: AstraZeneca and Genpact “We felt we got a win-win when we penned the final contract.” Tony Glynn, senior director of transformation, AstraZeneca   Definition: The service provider worked with the client to improve its F&A and/or procurement process, which then positively impacted the client’s bottom line. Many […]

New Market and Service Discoveries with Cloud and Mobility | Article

New Market and Service Discoveries with Cloud and Mobility | Article

How often have you heard that cloud is a great way to scale, keep the business agile and lower the cost of infrastructure? It’s the central theme of the cloud story everyone has memorized: Cloud offers near-infinite provisioning with a few mouse clicks (and the swipe of a credit card!) in a pay-as-you-go model. Few […]

By August 21, 2012 Read More →
Automation: the Key to a Successful Dynamic Enterprise in the “Now Economy” | Article

Automation: the Key to a Successful Dynamic Enterprise in the “Now Economy” | Article

Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while lowering costs is enormous. The real-time expectations of the ‘now’ economy is no longer limited to manufacturing and shipping but is driven by information services, an increasingly mobile workforce and time-sensitive legislation. This means that quick response, transparency and real-time […]

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]

Outsourcing and Consolidation Driving the Newspaper Business | Article

Outsourcing and Consolidation Driving the Newspaper Business | Article

What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with a writer in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so seems to be a developing trend in American newspapers. Though it’s unlikely a writer of […]

How Blended Rates Hide Your True Cost in Applications Development | Article

How Blended Rates Hide Your True Cost in Applications Development | Article

Today, blended rates have become a popular way to hire outsourced talent in the applications development arena. However, two senior consultants warn this may not be the best way to find the appropriate labor at the correct price. “Buyers are not able to see the real cost competitiveness of the mix of skills with blended […]

Transforming an Antiquated Billing Process in Three Easy Steps | Article

Transforming an Antiquated Billing Process in Three Easy Steps | Article

Deciding to outsource can be a tough decision for many companies. PUMA, the sport lifestyle company, had strong evidence it was time to stop doing things in house: A customer told the billing department he hated PUMA’s invoices. “The customer sent us a letter telling us whoever designed our invoices should be fired. We realized […]

Vertical BPO: The Next Big Industry Trend | Article

Vertical BPO: The Next Big Industry Trend | Article

Wipro Point of View – Companies have long benefited from the scalability and cost savings they receive from business process outsourcing that offloads non-core tasks to a qualified service provider with proven capabilities. Until now, most enterprises outsourced work horizontally by specific function. A call center was a call center. Data entry was data entry. […]

Unlocking the Value in Application Outsourcing Relationships | White Paper

Unlocking the Value in Application Outsourcing Relationships | White Paper

Although the concept of application optimization is not new, the way companies approach optimization is shifting.  In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor.  Today, successful companies are taking a more holistic approach — working with a service provider who can deliver […]

10 Risks Buyers Face in Outsourcing Payments | Article

10 Risks Buyers Face in Outsourcing Payments | Article

The payments system is not something you ordinarily think as outsourced. However, the moment somebody in your organization decides to receive a payment via an intermediary (lockbox, collection agent, bank, third-party providers of “receivables management” servicers and more) or make a payment via an intermediary (AP servicer, freight forwarder, procurement specialists or software and more) […]

Redefining Retail: Engaging Consumers in a Multi-Channel World | Article

Redefining Retail: Engaging Consumers in a Multi-Channel World | Article

Wipro Voice: A Discussion with Bhanumurthy B.M., Chief Business Operations Officer, Wipro Technologies. Although retailers were not the first industry group to embrace the outsourcing or right shore models, they’re now engaging these options with all the gusto of a camped-out shopper on Black Friday. The driver? Technology. The great competitive advantage in the new […]

TALX Pre-employment Assessment Slashes Worker’s Comp Claims | Article

TALX Pre-employment Assessment Slashes Worker’s Comp Claims | Article

PDS Technical Services Inc. had a budget line item it was determined to fix: the specialty recruiting firm was paying $3 million a year in workers’ compensation costs. How could it cut that number? PDS, which likes to call itself “a project support company” because the company’s buyers generally hire its technical workers for specific […]

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

Hint: 12 Months Out is TOO Late When should you start working on your next outsourcing contract? Many organizations do not address the end of a contract until the last year of its term. The notification period in the contract, typically six t-to12 months, usually triggers this discussion. However I believe this is a mistake. […]

You’ve Transformed Your Applications. Now What? | Article

You’ve Transformed Your Applications. Now What? | Article

Companies spent lots of money and almost as many hours transforming their applications for optimal performance. Phew! We’re done! Not so, says Ed Quinn, vice president, applications management, HP Enterprise Services. In his experience, corporations need to keep their newly transformed applications optimized. Senior Editor Beth Ellyn Rosenthal questioned him to find out how to […]