In December 1998 the Port Authority made a strategic decision: it had had enough of mainframes. It wanted to take a different route and move to client/server applications off an NT server. So Bertocci and her staff decided to outsource all its mainframe applications. These include financial, human resources, payroll, scheduling, vehicle dispatch and vehicle maintenance.
The travel agency industry is extremely large in North America, says John Haville, managing director of Unisys Travel Alliance Services (TAS). The $150 billion industry is used for more than 80 percent of all the airline’s bookings, as a channeled distributor.
One of the largest travel agencies in the United States, First Travelcorp out of Raleigh, N.C., began searching for someone to come in and operate some of its back office activities during the mid-90s.
Fast response to customers is essential to the success of United HealthCare, the second largest managed care company in the U.S., outsourcing.
As the industry continues to move from cost-based to value-based outsourcing, technology trends that leverage network over premise infrastructure will offer new opportunities in business processes and functions.
Culture shock. That’s not something most would expect conservative icon Rolls Royce to embrace, but that’s exactly what the company sought in its outsourcing relationship with EDS.
Outsourcing Buzz Blog Outsourcing Alert