Global Service Delivery

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with […]

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and legacy systems have been the bane of insurance carriers for years, hampering not only the efficiency of their internal operations, but also impacting the way they engage with agents and customers. For example, if it’s too complicated for independent agents […]

Reducing Costs While Improving Patient Safety

Reducing Costs While Improving Patient Safety

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-enabled changes in the healthcare sector will increase dramatically during this decade. Highly available, aware and responsive infrastructures are fast becoming the focus of CIOs, with attention shifting […]

Leading Reasons to Outsource Your IT Services

Leading Reasons to Outsource Your IT Services

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keep s you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

New Buyer Demands and SMAC Are Changing Both Providers and BPO

New Buyer Demands and SMAC Are Changing Both Providers and BPO

BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. […]

Boot Camp for Superior Business Outcomes

Boot Camp for Superior Business Outcomes

Consider Olympic track stars. They each have different backgrounds, styles and countries of origin, but only one thing really matters in the end: the person who runs the fastest is the one who wins the gold medal. To get that competitive advantage, the athlete needs more than muscular legs and a good pair of running […]

Latin America Growing As an Outsourcing Market—Especially for Real Estate

Latin America Growing As an Outsourcing Market—Especially for Real Estate

Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been a slow-growing industry over the last 10 years. But interest has picked up in the last year or two,” reports Mark Melas, regional director, Jones Lang LaSalle, a professional services and investment management company offering specialized real estate services, including […]

Monitoring Your Applications’ Vital Signs—Without All the Pain

Monitoring Your Applications’ Vital Signs—Without All the Pain

You have chest pains during your morning jog. You’re a little out of breath and your stamina’s fading fast. But, when you go to the doctor, no one checks your vital signs or hooks you up to a heart monitor to find out what’s going on. Instead, you’re put into a room with a nurse […]

Six Ways BPO Looks Different in 2013

Six Ways BPO Looks Different in 2013

The BPO landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers use of […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is […]

Let Your Approach to Transition Be an Easy One

Let Your Approach to Transition Be an Easy One

You have developed a sourcing strategy to engage a capable service partner for delivery of IT or business process services.  You hired a reputable advisor to consult with your team to guide you through the sourcing strategy – developing and issuing the RFP, proposal evaluation, partner selection and now preparing for the transition and the […]

Tying the Knot on Service Levels and Business Satisfaction | Article

Tying the Knot on Service Levels and Business Satisfaction | Article

While companies are striving to acquire greater economic benefits from its IT, business operation end users rarely are concerned about technology delivery costs. Internal customers’ concern is: will IT work when it is needed without disrupting business operations. If IT services are disrupted, it is difficult to assess penalties on an internal IT delivery organization […]

The Emergence of Enterprise Crowdsourcing | Article

The Emergence of Enterprise Crowdsourcing | Article

In 1999 professors at the University of California at Berkley launched a program called the Search for Extra Terrestrial Intelligence ([email protected]). It brought together three million Internet-connected home computers that voluntarily ran a free screensaver-like program to analyze massive amounts of radio telescope data that no single computer could crunch. The program did this when […]