Business Challenge

Kofax BPO Use Case | White Paper

Kofax BPO Use Case | White Paper

What is the de facto choice for the BPO provider’s next initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. Click here to download this white paper

Outsourcing your J.D.Edwards Financials to save on bottom line | White Paper

Outsourcing your J.D.Edwards Financials to save on bottom line | White Paper

This report describes how a relatively small internal department of a conglomerate in Mauritius has equipped itself over the last few years to offer back office services of any organisation using J.D.Edwards ERP system.

Street Smarts: How Intelligent Transportation Saves Money, Lives and the Environment | White Paper

Street Smarts: How Intelligent Transportation Saves Money, Lives and the Environment | White Paper

The goal is not only to revitalize a sagging economy, but to counter the national transportation crisis that has been looming in the background. How can this goal be reached? Download the free whitepaper. Click here to download this white paper

Methodist Healthcare Outsources Printing to Improve Savings and Service | Article

Methodist Healthcare Outsources Printing to Improve Savings and Service | Article

Before outsourcing, the medical center sent printing off site, relinquishing control. Then it outsourced to Xerox Corporation. As a result, there’s more money for better patient care, and the hospital is more competitive.

Outsourcing Protects Company’s Cash Flow through Managed Services Solution | Article

Outsourcing Protects Company’s Cash Flow through Managed Services Solution | Article

A paint contractor could maximize his credit at a Kelly-Moore store, then purchase more products at another store the same day. The second store wouldn’t know he had exceeded his credit limit because the IT system didn’t synch up in real time…until it outsourced to Tomax.

Outsourcing Speeds, Standardizes, and Automates Routine Marketing | Article

Outsourcing Speeds, Standardizes, and Automates Routine Marketing | Article

Don’t fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.

How to Manage an Offshore Relationship During a Recession | Article

How to Manage an Offshore Relationship During a Recession | Article

Four managerial concerns arise during a recession, which significantly impact the buyer and provider. A Stanford academic shares mitigation techniques.

Facilities Management Outsourcing: How to Build a Winning Global Relationship | Article

Facilities Management Outsourcing: How to Build a Winning Global Relationship | Article

Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.

Cloud Computing and IT Transformation – What CIOs Need to Know | Event

Cloud Computing and IT Transformation – What CIOs Need to Know | Event

Download the handout from the free webinar by Patni Computer Systems Ltd on June 30, 2009.

Ahead of the Curve: The Steps You Need to Take Now | White Paper

Ahead of the Curve: The Steps You Need to Take Now | White Paper

This report outlines the actions companies need to take now, to be in a strong position to meet workforce and productivity requirements when the economy recovers.

How to Manage and Mitigate Offshore Risks | Article

How to Manage and Mitigate Offshore Risks | Article

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

How Changes in the Market Changed the Face of Outsourcing | Article

How Changes in the Market Changed the Face of Outsourcing | Article

LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today’s brave new ITO world.

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly | Article

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly | Article

USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.

An SMB Outsources to Not Go Out of Business | Article

An SMB Outsources to Not Go Out of Business | Article

Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.

Telecom Expense Management Provider Helps Johnson & Johnson Manage Global Communications | Article

Telecom Expense Management Provider Helps Johnson & Johnson Manage Global Communications | Article

An internal audit revealed Johnson & Johnson needed better telecom management. It outsourced North America first, then took the learnings global. Here is its story.