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16th Annual Outsourcing Excellence Awards – Best Transition: Teradyne and HCL Technologies “Both parties’ commitment to support each other’s business goals, underpinned with relationship transparency and flexibility were the cornerstones of success.” Chuck Ciali, CIO, Teradyne Awards Definition: Transitions by definition are tough. Here the buyer and provider worked together to overcome anticipated and unanticipated [...]
July 10, 2012 |
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Here’s a conundrum: How can the U.S. have a chronically high unemployment rate (8.2 percent with over 12 million unemployed, according to the Bureau of Labor Statistics on June 1) while 10 million manufacturing jobs go unfilled? Yes, 10 million, according to a report released April 24 by the World Economic Forum and Deloitte Touche [...]
July 10, 2012 |
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Renewing and renegotiating outsourcing relationships is a great learning experience about what can go wrong in a relationship. One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department [...]
June 26, 2012 |
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Negotiating a good outsourcing agreement involves much more than just achieving the pricing you desire. As you go through the process, you will go through the normal “give and take” discussions as you work with your potential provider(s). However, it is important that you do not focus solely on pricing. While reducing cost is typically [...]
June 5, 2012 |
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What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with a writer in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so seems to be a developing trend in American newspapers. Though it’s unlikely a writer of [...]
Today, blended rates have become a popular way to hire outsourced talent in the applications development arena. However, two senior consultants at ProBenchmark warn this may not be the best way to find the appropriate labor at the correct price. “Buyers are not able to see the real cost competitiveness of the mix of skills [...]
Deciding to outsource can be a tough decision for many companies. PUMA, the sport lifestyle company, had strong evidence it was time to stop doing things in house: A customer told the billing department he hated PUMA’s invoices. “The customer sent us a letter telling us whoever designed our invoices should be fired. We realized [...]
We’ve all experienced it. The home that was once just perfect suddenly becomes uncomfortable. It’s too cramped for our expanding family; it’s too big for our emptying nest – one way or another, it just doesn’t “fit” with the way we’re living our lives now. We don’t want to change everything, so we opt for [...]
Wipro Point of View – Companies have long benefited from the scalability and cost savings they receive from business process outsourcing that offloads non-core tasks to a qualified service provider with proven capabilities. Until now, most enterprises outsourced work horizontally by specific function. A call center was a call center. Data entry was data entry. [...]
Although the concept of application optimization is not new, the way companies approach optimization is shifting. In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor. Today, successful companies are taking a more holistic approach — working with a service provider who can deliver [...]
If one theme runs through the current presidential campaign in the U.S., it’s that the country needs fixing. That is the opposite of the mood of Indian business leaders at February’s meeting of the National Association of Software and Services Companies (NASSCOM), according to Alsbridge CEO Ben Trowbridge. “There’s a great current of optimism in [...]
April 17, 2012 |
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In just the past month, two Indian providers announced plans to expand their onshore operations in the United States. MindTree – a Tier 2 IT and product engineering services company – is opening its new IT development center in Gainesville, Florida and plans to bring at least 400 jobs into the city over several years. [...]
April 17, 2012 |
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The payments system is not something you ordinarily think as outsourced. However, the moment somebody in your organization decides to receive a payment via an intermediary (lockbox, collection agent, bank, third-party providers of “receivables management” servicers and more) or make a payment via an intermediary (AP servicer, freight forwarder, procurement specialists or software and more) [...]
April 3, 2012 |
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Wipro Voice: Innovation What separates a great organization from other good companies? Management? People? Policies? Quality? Probably all of these and more. Innovation has always been the single most important factor in ensuring a distinctive advantage, giving companies a higher market position. Quality and process excellence ensure maximum benefits from innovations – both incremental and [...]
April 3, 2012 |
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For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School [...]
April 3, 2012 |
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PDS Technical Services Inc. had a budget line item it was determined to fix: the specialty recruiting firm was paying $3 million a year in workers’ compensation costs. How could it cut that number? PDS, which likes to call itself “a project support company” because the company’s buyers generally hire its technical workers for specific [...]
March 19, 2012 |
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