Business Challenge

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download […]

Monitoring Your Applications’ Vital Signs—Without All the Pain

Monitoring Your Applications’ Vital Signs—Without All the Pain

You have chest pains during your morning jog. You’re a little out of breath and your stamina’s fading fast. But, when you go to the doctor, no one checks your vital signs or hooks you up to a heart monitor to find out what’s going on. Instead, you’re put into a room with a nurse […]

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when […]

15 Top ITaaS Do’s and Don’ts for Enterprises

15 Top ITaaS Do’s and Don’ts for Enterprises

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want […]

Customer Intelligence is the New Black

Customer Intelligence is the New Black

A superior customer experience enabled by actionable insights is often the holy grail of business for the modern-day enterprise, irrespective of a B-to-B or a B-to-C model. This whitepaper by Frost and Sullivan unravels why Customer Intelligence is the new black, by addressing some key questions on the power of customer insights. The whitepaper contains […]

Six Ways BPO Looks Different in 2013

Six Ways BPO Looks Different in 2013

The BPO landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers use of […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment

The key to any successful business is its talent. What would you do if you couldn’t find the people you needed in the entire country, even though you were paying above market wages? And you can’t offshore the jobs because of government regulations. That is the current situation in Singapore. Finding and affording the talent […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is […]

How to Save $60,000 in Interest Expense in Just One Day | Webinar

How to Save $60,000 in Interest Expense in Just One Day | Webinar

Will Changes in the US Post Office Kill Your Receivables? Can you save $60,000 in Interest Expense in Just One Day? Did you know… — For every $1 million a business can get one day faster, it can save $60,000 a year in interest expense? — Despite the rise of electronic payments, US Mail paper […]

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

RPO Providers Debunk 14 Outsourcing Myths

RPO Providers Debunk 14 Outsourcing Myths

Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s IT, outsourcing has become an accepted business practice. Yet it’s surprising how much resistance there still is in the market. The Outsourcing Center asked recruitment process outsourcing (RPO) and recruitment technology service providers why they believe companies still refuse to […]

The Flexi-pricing Route to Cloud Innovation

The Flexi-pricing Route to Cloud Innovation

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. […]

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the cloud has irrevocably changed the way we store and share information. A report from Forrester Research declares that by 2016, we will have 10 billion mobile […]

Do You Really Want to Outsource Customer Experience Management (CEM)?

Do You Really Want to Outsource Customer Experience Management (CEM)?

If you’re considering outsourcing your Customer Experience Management (CEM) or already outsource all or part of your CEM, it’s time to be sure you’re not doing more harm than good. In today’s always on, device-crazed world, service providers are constantly challenged to win and more importantly, satisfy their customers in an effort to reduce churn. […]

Capex vs Opex: Five Must-dos Before You Take the Leap

Capex vs Opex: Five Must-dos Before You Take the Leap

First off, let’s get the basics out of the way. Capex, or capital expense, is what you spend on purchasing anything needed to run your business for more than a year. This means that your company holds ownership of the product. We’ll not get into the financial niceties of tax and depreciation, but in general […]