Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dow Chemical Co. had underinvested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Some medical practices think that simply automating billing and collection processes will put an end to chasing dollars from insurance companies. But a number of things can go wrong. This unique service provider ensures the front-end processes and workflows match the outsourced system and processes — otherwise, the billing processes cannot succeed.
Ben Trowbridge
In support of lean manufacturing principles, GM decided to outsource to a third-party logistics supplier. The results were even beyond expectationss.
Outsourcing Center, Bruce McCracken, Business Writer
Getting access to medical records any time, any place can become a matter of life or death for doctors. A Michigan hospital finds the Rx is to outsource its Virtual Private Network.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed’s willingness to partner made this relationship work.
Outsourcing Center, Kathleen Goolsby, Senior Writer
We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When GM realized it wasn’t making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Two big banks in England needed to upgrade their check clearing operations. But they didn’t want to invest in the process due to falling volumes. Outsourcing helped them gain access to new technology as well as lower costs.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Serious legal consequences can result from employees’ lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost, highly effective solution that you need to know about.
Michael S. Mensik, Partner, Baker & McKenzie
Companies face five key legal issues when they outsource their eCommerce offerings. Attorneys at Baker & McKenzie show you the legal sandbars and explain how to navigate around them.
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