Here is a riddle for you: what is so strong and solid they are hard to move, yet can move easily at the same time? The answer: a champion sumo wrestler. Another answer: well-thought-out application architecture. How are 400+ lb Japanese athletes and Agile software development similar? Let me explain. System design: the winning technique [...]
Cloud, virtualization, automation and mobility have fundamentally impacted the way businesses operate; yet many IT departments maintain the same roles and organizational structures that they’ve had for the past 15 years. And, for a lot of companies, that’s making IT more of a roadblock than an enabler. “I think one of the biggest challenges IT [...]
New forces are shaping the outsourcing industry. More efficient and cost-effective delivery models are being forced into existence. The industry is becoming more reliable and more predictable. The outcome is extremely positive from an outsourcing industry point of view: these are signs of systemic maturity. The impact of this is being directly felt in the [...]
Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really [...]
Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospitality chain may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may [...]
Long gone are the days when labor arbitrage was the sole outsourcing driver and “outsource your mess for less” was the primary model. Today’s leading companies are seeking lower costs, reduced business risk, enhanced customer service and improved business intelligence from their outsourcing engagements. The optimal way to achieve these goals is to automate and [...]
In the world of IT, Cloud has been the media darling, taking center stage in every conversation and publication. While it’s true that Cloud is a major trend in and of itself, its adoption has caused a domino effect in the industry as a whole. The advent of utility-based pricing, in combination with a more [...]
The big headline in BPO: The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need [...]
Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1. The changing marketplace “The [...]
The lack of certainty about the future is prompting businesses to hesitate in making bets on tomorrow. Enterprises that use Analytics and Technology to address business challenges have a tremendous competitive advantage. However, both Analytics and Technology must be used to rigorously re-engineer processes so that the need to address longstanding challenges is eliminated altogether. [...]
Wipro Voice: Dr. Anurag, CTO, Wipro Technologies Human resources, call centers, customer service, finance and accounting. Companies have offshored these processes for years. But what about research and development? Is it a good idea? How much of the R gets outsourced relative to the D? The burst of the economic bubble in 2008 led to [...]
Wipro Voice: A Discussion with KD Singh, Global Head of the ISV business “My own theory is that we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy. More and more major businesses and industries are being [...]
Hello. Are you paying your cell phone or landline provider too much? With the bills today so complex, how do you really know? The difficulty becomes geometrically more challenging for corporations with thousands of phone lines, data lines, switches, cell phones and tablets for which it now must pay. “The current economy is forcing many [...]
Choosing an independent software testing company can improve quality and speed your time to market while reducing risks and costs. This paper will explore both the single-source and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and conclude with why multi-sourcing is the optimal choice. Click here to download this [...]
When you begin evaluating service providers the basic requirements are straightforward. You want a provider with expertise in your industry, a deep understanding of your processes and a proven track record of superior delivery. The provider should be responsive, communicate clearly and demonstrate that it wants your business. However, because these are table stakes in [...]
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