ComputerWire’s Annual Outsourcing Report: Contract Value Grew Thanks to Government and Smaller Buyer Contracts
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ComputerWire tracks outsourcing deals. Here’s the report card for 2004.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ComputerWire tracks outsourcing deals. Here’s the report card for 2004.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Business Engine offshored an ADM project, 80 percent of the code didn’t meet its expections. Here’s what it did to drastically reduce the error rate.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.
Outsourcing Center, Bruce McCracken, Business Writer
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it’s all about customer satisfaction.
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