Bank branches used aging software. A customer couldn’t make a deposit in any branch but its own. The global banks were arriving with systems that made this possible, so the Bank of India couldn’t respond to customers’ needs fast enough. HP’s banking solution solved the problem.
Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution–to North America. The Indian company selected Nortel for its call center technology. Together they changed the behavior of a nation.
How does a start-up airline offer classy customer service and save well over a million dollars in up-front capital? Easy–outsource the function. Alpine Access, a provider of home-based employee CRM agents, recruited, screened, and hired ExpressJet’s agents in a matter of weeks.
From early-stage companies to large enterprises, it’s not unusual that a company’s sales and marketing are not integrated or strategic. Read what can happen if they outsource their entire sales team to a provider with the expertise to move its clients to market leadership positions.
The pace of change in information and communication technology in education, including corporate learning programs, has been tremendously fast and has completely altered the teaching and learning process. Here’s the story of how one company used outsourcing to not only adapt to the changes but also manage to grow its business.
Hurricane Katrina displaced almost a million Gulf Coast residents, including thousands of children. The National Center for Missing and Exploited Children found itself overwhelmed, unable to handle the drastic uptick in the number of searches. The quasi-government agency turned to its technology outsourcing partners for immediate help.
In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.
A recent survey conducted by Outsourcing Center and sponsored by Wipro Technologies revealed a trend and shift in motivations for outsourcing R&D processes to an offshore service provider. This paper looks at the changing drivers as well as the evolving outsourcing strategy surrounding capturing value within the framework of those changing motivators. Click here to [...]
Nielson Media, which assigns television ratings, used to have it easy: just check when people were watching. Now people are watching TV with DVRs, the Internet, and cable, making the job much harder. Outsourcing its IT helped the company satisfy its clients, who demanded increasingly detailed data.
A New Orleans insurer introduced a product that soared in popularity, causing it to upgrade technology to handle the volume. That prepared it well for operating after Hurricane Katrina.
A start up needed a call-handling process that could route calls based on the skill and availability of the next agent without regard to geography. Outsourcing solved the challenge.
Cost savings may still be the entry ticket to IT outsourcing. But HP’s Marc Schwartz says a more compelling reason to outsource is the ability to focus on the core business–and the many strategic advantages that can result.
This guide outlines how organizations can move quickly into markets with transformational technology provided by HP outsourcing services.
After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.
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