BYOD

Editor’s Corner with CompuCom’s John McKenna | Article

Editor’s Corner with CompuCom’s John McKenna | Article

John McKenna is chief strategy and services officer for CompuCom, a $1.7 billion IT service provider. The company currently manages more than 2.3 million seats; its help desk agents answer almost three million calls a year. McKenna discusses how to select an IT provider and create a successful ITO relationship.

RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off | Article

RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off | Article

How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing in 2007 | Article

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing in 2007 | Article

IT outsourcing is no longer a commodity. Here’s a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.

Why Every Business Needs a Disaster-Recovery Plan | Article

Why Every Business Needs a Disaster-Recovery Plan | Article

Last year Citrix took a direct hit from Hurricane Wilma, shutting down the business for 15 days. But Citrix customers continued to receive their products because several Citrix employees set up shop in HP’s New Hampshire facility, the first time a customer actually moved in to run its business on HP’s systems.

High Stakes: Web Site Customer Experiences | Article

High Stakes: Web Site Customer Experiences | Article

How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.

New Hewitt Study Finds Companies Plan To Expand HRO Scope Based on Current Successes | Article

New Hewitt Study Finds Companies Plan To Expand HRO Scope Based on Current Successes | Article

A new Hewitt study captures the current state of the HRO market. Here’s everything you wanted to know but didn’t know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model | Article

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model | Article

Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Shaping the Future of Communications | Article

Shaping the Future of Communications | Article

We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.

IT Becomes a Tool for Business Transformation | Article

IT Becomes a Tool for Business Transformation | Article

Business transformation becomes the No. 1 reason to outsource.

IT Vendor as Change Agent | Article

IT Vendor as Change Agent | Article

Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter the brave new economy. IT is enabling, adds Ragusa. The Web has created some strange bedfellows. Heated competitors are now working together in business-to-business (B2B) exchanges…

Double Digit Growth for BPO | Article

Double Digit Growth for BPO | Article

There was a huge up tick in business process outsourcing (BPO) in 2000, says Julie Giera, vice president at Giga, a Cambridge, Massachusetts-based research and advisory firm specializing in the technology industry. She attributes BPO’s double digit growth to the popularity of Web-enabled offerings. BPO soared because companies are seeing the benefits of using an application service provider (ASP). Giera defines the ASP model as application rental over the Web.

ASPs Finally ‘Get Some Respect’ From the Big Boys | Article

ASPs Finally ‘Get Some Respect’ From the Big Boys | Article

Fortune 50 companies discovered ASPs last year. They signed large contracts proving the legitimacy of the model. Examples of major contracts include DaimlerChrysler and Nestle who signed contracts with Qwest Cyber.Solutions and Akzo-Nobel, who signed a contract with eLine. These contracts demonstrated the ASPs’ new approach to managing applications is attractive to large corporations as well as the small and medium market, which had been their main medium. The ASP solution is not just for startups and dotcoms, Pring says. (ASP, outsourcing)

Xdrive: Handling Growth to the X Degree | Article

Xdrive: Handling Growth to the X Degree | Article

Xdrive: Handling Growth to the X Degree… That need was the origin of Xdrive Inc., a Santa Monica, California company that calls itself a file cabinet in the sky. Users who store files on their X drive can access it from any Web-enabled device, which includes desktops, laptops, personal digital assistants like PalmPilots, WAP-enabled cell phones, and Blackberry pagers. Instead of loading a PC and schlepping it through the airport, users can arrive at your client’s office and call up the entire presentation from their X drive on the client’s computer.

Liquid Information Gets Email Flowing | Article

Liquid Information Gets Email Flowing | Article

The Internet will be bigger than the world’s telephone networks by 2002. And email is the killer application on the Internet. As Frode Hegland sees it, there’s just one problem. Today you have to learn a lot about a computer to use it. Who cares about that? he asks.

Start-Up is Game for Outsourcing | Article

Start-Up is Game for Outsourcing | Article

Kärna LLC plans to change that. The San Francesco high tech start-up specializes in encoder precision. (An encoder is a device that measures movement.) Kärna, which means seed or core in Swedish, has targeted gamers as its initial market. Its team of developers is applying the company’s encoder precision technology to build a better mouse…