Cloud

Transformation That Really Happened. Here’s How! | Article

Transformation That Really Happened. Here’s How! | Article

Colliers International, a commercial real estate firm, faced this business challenge daily:  one of its brokers based in Asia wanted to do a deal with a broker based in the USA to lease two floors of a building in  Europe. “We had to make our local information available to our entire workforce,” recalls Veresh Sita, […]

BPaaS: A Boon for Delivering Efficient Public Services | Article

BPaaS: A Boon for Delivering Efficient Public Services | Article

For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, […]

Seven Ways to Ruin an SLA Discussion | White Paper

Seven Ways to Ruin an SLA Discussion | White Paper

“Get over it: SLAs will make or break your business (and career).” I heard that from more than one of my managers early in my career, way back when “we’ve done this for 20 years, SLAs are a piece of cake!” was a standard way of thinking. If you still feel that way, you might […]

2013 Outsourcing Excellence Awards Winners

2013 Outsourcing Excellence Awards Winners

FOR IMMEDIATE RELEASE Outsourcing Center Announces Winners of 17th Annual Outsourcing Excellence Awards Events to be held May 9th in Irving, TX DALLAS, April 8, 2013 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2013 Outsourcing Excellence Awards: Best Partnership: The Boeing Company and Aon Hewitt Best IT Apps: […]

Why CIOs Will Outsource More in 2013 | Article

Why CIOs Will Outsource More in 2013 | Article

New forces are shaping the outsourcing industry. More efficient and cost-effective delivery models are being forced into existence. The industry is becoming more reliable and more predictable. The outcome is extremely positive from an outsourcing industry point of view: these are signs of systemic maturity. The impact of this is being directly felt in the […]

The “As-a-Service” Cloud War | Article

The “As-a-Service” Cloud War | Article

Smart phones, tablets and other consumer devices are radically changing the technology world. They untether users who were once tied to their personal computers. Now these users demand access to their apps and data from anywhere over a variety of devices. This is possible using cloud computing. That’s why the cloud opportunity keeps growing each […]

Cloud Buyers’ Guide | White Paper

Cloud Buyers’ Guide | White Paper

The 2013 Outsourcing Center’s Buyers’ Guide is a fantastic starting point for anyone seeking insights on cloud shopping and is your ‘swiss army knife’ of practical tips and insights designed specifically to empower, equip and guide you to a better cloud shopping experience. The report is approximately 70 pages long and took several Outsourcing Center […]

The Hottest Trends in aaS and Cloud | Article

The Hottest Trends in aaS and Cloud | Article

We’ve all been talking about cloud computing for a good while, but now that conversation has dramatically changed. Cloud has transformed from “great and powerful Oz” status to “the technology behind the curtain.” Still very powerful, but not quite as mysterious. “People are discovering that cloud can do a lot more than they initially thought. […]

Trying to Kill “Offshore” is Bound to Fail | Article

Trying to Kill “Offshore” is Bound to Fail | Article

Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really […]

Healthier Public Health Systems with BPaaS | Article

Healthier Public Health Systems with BPaaS | Article

The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare.  How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that […]

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, […]

How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge | Article

How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge | Article

Five years ago the big industry buzz was about analytics. The excitement it generated at the time matched the arrival of another hot new technology: the first iPhone (June 27, 2007 in case you forgot!) Did the reality match the hype? (Analytics not iPhone.) Today an analytics component has become table stakes in most outsourcing pursuits, […]

ITO Infrastructure: Headaches and Hot Buttons | Article

ITO Infrastructure: Headaches and Hot Buttons | Article

When asked about current ITO infrastructure challenges, industry experts opened the floodgates, revealing that they’ve been inundated by a tsunami of customer demands for 24/7 IT infrastructure speed and agility. “The consumer market and increased awareness of sourcing have triggered the expectation of 100 percent availability of infrastructure services, as well as uniform speed,” remarks […]

2012: A Bumpy Ride For BPO | Article

2012: A Bumpy Ride For BPO | Article

2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions […]

The F&A Forecast: 14 Challenges and Six Solutions | Article

The F&A Forecast: 14 Challenges and Six Solutions | Article

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are […]

Who Ya Gonna Call to Know Your <b>Actual </b> IT Infrastructure Costs? | Article

Who Ya Gonna Call to Know Your Actual IT Infrastructure Costs? | Article

At PPG Industries the IT infrastructure group funds each IT department. It used a home-grown, internal system to determine its IT costs. “It wasn’t a black hole, but it wasn’t detailed enough,” says Denise Vay, senior IT finance manager. And it was costly to maintain. The infrastructure group was spending a lot of time trying […]