Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Increased business agility is a big driver of the increase in application management outsourcing (AMO), notes Marc Schwarz, Senior Vice President and leader of the Oracle On Demand business. Businesses want to focus more of their resources on developing new innovations that increase revenue and profits. But he states that reducing business risk is the …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Thanks to the American Recovery and Reinvestment Act (ARRA) (the economic stimulus package for the U.S. economy), healthcare reform, and the Health Information Technology for Economic and Clinical Health Act (HITECH), the next five years will see a dramatic increase in outsourcing in the healthcare industry. But there are significant challenges for decision makers beyond …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourced data security is revolutionizing businesses. “We will see a dramatic change in security becoming a prevalent component of outsourcing contracts over the next five years,” says Jim Motes, Chief Information Security Officer for Dell Perot Systems. As virtualized services in cloud and utility computing technologies become more ubiquitous, they will drive an even deeper …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head of Enterprise Solutions Service practice at Genpact, estimates about $40 billion in contracts will come up for renewal from 2010-2012. How buyers go about renewals is about to change. Buyers are becoming “much more aggressive in going out and getting …
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