This year a hospital administrator at a busy hospital in Henderson, Nevada had emergency room patients transported by ambulance to a less busy hospital nearby so he could put more profitable surgery patients in the available beds. The physicians in the hospital revolted because they felt the practice could harm the patients even though his [...]
Experts have said it for long time, but users were skeptical. Perhaps users were not even listening. Cloud is secure. Experts even said that most organizations do not have the skills or budgets to create the kind of security that giant cloud providers do. It is 2013, and everyone has figured out that security isn’t [...]
Here is a riddle for you: what is so strong and solid they are hard to move, yet can move easily at the same time? The answer: a champion sumo wrestler. Another answer: well-thought-out application architecture. How are 400+ lb Japanese athletes and Agile software development similar? Let me explain. System design: the winning technique [...]
Cloud, virtualization, automation and mobility have fundamentally impacted the way businesses operate; yet many IT departments maintain the same roles and organizational structures that they’ve had for the past 15 years. And, for a lot of companies, that’s making IT more of a roadblock than an enabler. “I think one of the biggest challenges IT [...]
Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations [...]
Navigating the uncharted waters of continuous technology change and the consequent impact on applications demands a combination of careful analysis, a flexible approach and the right services providers. Information technology is no longer just a tool: it has become the rudder that keeps the ship on course. And as captain of that ship, the CIO [...]
Not too long ago, customer care—the proverbial contact center—was regarded as a necessity. It was corporate overhead; operational in nature, something that fulfilled a customer-facing function, much like express lane checkers at a grocery store or tellers at a bank. Move ‘em in, move ‘em out, keep ‘em happy. An important job, with potential to [...]
Colliers International, a commercial real estate firm, faced this business challenge daily: one of its brokers based in Asia wanted to do a deal with a broker based in the USA to lease two floors of a building in Europe. “We had to make our local information available to our entire workforce,” recalls Veresh Sita, [...]
For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, [...]
FOR IMMEDIATE RELEASE Outsourcing Center Announces Winners of 17th Annual Outsourcing Excellence Awards Events to be held May 9th in Irving, TX DALLAS, April 8, 2013 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2013 Outsourcing Excellence Awards: Best Partnership: The Boeing Company and Aon Hewitt Best IT Apps: [...]
Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can [...]
When a practicing physician and a PhD in biochemistry/molecular genetics decides to co-found a new company, it wouldn’t be amiss to expect that it will operate in the healthcare industry. Jamison Feramisco is co-founder of DermaLink, a secure web and mobile application that enables remote diagnosis of dermatology cases, dramatically reducing wait times for patients [...]
Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really [...]
The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare. How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that [...]
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often tedious tasks to a proven specialist. While the service is designed to simplify life for the client company (and the people in it), without careful planning or adherence to some best practices, the whole thing can get a little complicated. [...]
It’s no secret that customers have high expectations of their BPO service providers, so the Outsourcing Center thought it would be interesting to turn the tables: we asked some of the leading providers for the one thing they need from customers in order to deliver exemplary service. The universal response was: “HELP ME HELP YOU!” [...]
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