Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations [...]
For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, [...]
Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can [...]
Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really [...]
The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare. How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that [...]
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often tedious tasks to a proven specialist. While the service is designed to simplify life for the client company (and the people in it), without careful planning or adherence to some best practices, the whole thing can get a little complicated. [...]
It’s no secret that customers have high expectations of their BPO service providers, so the Outsourcing Center thought it would be interesting to turn the tables: we asked some of the leading providers for the one thing they need from customers in order to deliver exemplary service. The universal response was: “HELP ME HELP YOU!” [...]
2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions [...]
The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are [...]
It’s a given that finance executives evolve their delivery models over time, but when do they make a change from one model to another, and what drives that change? In a market first, EXL, in conjunction with Outsourcing Center, asked finance leaders representing enterprises of all sizes to describe their finance evolution, giving the industry [...]
If you’re like many companies that are outsourcing business processes and evaluating your technology options, then you’re probably buying products and services separately. In other words, whether you’re outsourcing Accounts Payable, Order Management or any other process, your provider would typically deliver a made-from-scratch product topped with best practices and complementary services to meet your [...]
At PPG Industries the IT infrastructure group funds each IT department. It used a home-grown, internal system to determine its IT costs. “It wasn’t a black hole, but it wasn’t detailed enough,” says Denise Vay, senior IT finance manager. And it was costly to maintain. The infrastructure group was spending a lot of time trying [...]
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is one of the largest global accounts payable operations around. Until 2009, these payables were handled in house, by separate regional onshore teams in five different countries, [...]
BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, [...]
A look inside a BancTec Center of Excellence shows how remittance processing can be automated and optimized into a single, streamlined process that both ensures quality and reduces risks for customers. BancTec calls it Intelligent Business Process Outsourcing or iBPO.
Webinar On Demand: Hear how some of world’s leading enterprises have leveraged a blend of domain knowledge, process re-engineering expertise and technology solutions to significantly enhance the way their organizations manage financial information and processes. You will explore how to leverage intelligent automation and active dashboards to: Minimize delay penalties and improve early payment discounts [...]
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